(3 Days Left) Manager

3 weeks ago

Mumbai Maharashtra, India PURPLLE Full time

Role Overview We are looking for a high-impact Operations Excellence Manager B2B who will drive end-to-end operational efficiency strengthen post-order experience and institutionalize process excellence across General Trade GT Modern Trade MT and E-commerce channels for our private brands business This is a cross-functional leadership role that focuses on building scalable systems improving service levels reducing leakages returns damages and enabling smooth collaboration between supply chain logistics commercial and business teams Key Responsibilities 1 Returns Control Loss Reduction Lead the entire returns lifecycle for GT MT E-com covering damages expiries wrong dispatch and customer refusals Develop robust dashboards review mechanisms to track returns by channel region and root cause Drive systemic fixes in collaboration with supply logistics packaging and business teams to minimize return percentages Own strategies for RTV Return to Vendor liquidation and inventory recovery to reduce financial leakage 2 Customer Experience Excellence B2B Post-Order Act as the central owner for distributor retailer experience post order dispatch ensuring SLAs are met for deliveries damage claims billing accuracy and expiry handling Establish clear resolution SLAs escalation protocols in collaboration with logistics and supply teams Monitor complaint trends drive root-cause analysis and implement corrective actions to prevent recurrence Work with business teams to enhance partner NPS and improve reliability of service delivery 3 Process Excellence Continuous Improvement Identify operational gaps across the order-to-cash value chain and institutionalize best practices through SOPs and control mechanisms Lead automation digitization initiatives to streamline returns CX and billing workflows in collaboration with Tech and Data teams Build data-backed recommendations to improve cost efficiency speed and service levels Partner with cross-functional teams to drive strategic projects that build long-term operational capability 4 Cross-Functional Leadership Governance Run structured reviews war-room discussions to track operational KPIs SLA adherence and issue closure Act as a bridge between supply chain sales logistics finance and tech teams to enable fast problem solving and strong execution Create visibility to leadership through regular dashboards RCA summaries and improvement charters Drive a culture of accountability and continuous improvement across teams Key Skills Qualifications 4-7 years of experience in supply chain operations CX returns management or process excellence ideally in FMCG CPG or E-commerce Strong analytical and problem-solving ability hands-on with Excel Sheets and dashboards Tableau Power BI Looker etc Solid understanding of B2B order-to-cash cycles including billing dispatch logistics and partner management Excellent communication and stakeholder management skills to work with business ops and tech teams Demonstrated success in driving cross-functional projects and operational transformation Why This Role Matters Direct impact on cost savings through return reduction Key driver of customer satisfaction and operational reliability Strategic enabler for scalable systems and process maturity High visibility with leadership core pillar for business growth during scale-up

  • Quality Assurance Associate

    21 hours ago

    Pune, Maharashtra, India Left Right Mind Full time

    We are looking for a Quality Assurance (QA) associate - Automation to develop and execute automated test solutions to ensure product quality. QA Associate responsibilities include designing and implementing tests, debugging and defining corrective actions. You will be looking after creating detailed, comprehensive and well-structured test plans and test...

  • Accountant [3 Days Left]

    1 day ago

    Mumbai, Maharashtra, India CliqHR Full time

    We are looking for a detail-oriented Accountant with 1-3 years of experience to support day-to-day financial operations This role is key to ensuring accurate accounting timely compliance and smooth vendor management Key Responsibilities Record purchase and sales transactions with proper documentation Communicate with vendors and process payments on time...

  • [3 Days Left] Business Controller

    2 weeks ago

    Mumbai, Maharashtra, India Puratos Full time

    We use cookies to provide you with the best experience on our website to recognize repeat visits and preferences as well as to measure and analyze traffic To learn more about cookies including how to disable them view our cookie policy By clicking I accept all cookies you consent to the use of all cookies Adjust my preferences I reject all cookies I accept...

  • (3 Days Left) Admin

    7 days ago

    Powai, Maharashtra, India Larsen & Toubro Full time

    1 Project Administration Maintain and organize project documentation reports and records Support project managers with day-to-day administrative tasks Monitor project timelines and ensure compliance with internal processes 2 Client Management Administrative Support Serve as a point of contact for clients regarding administrative matters Coordinate client...

  • Accountant (3 Days Left)

    3 weeks ago

    Mumbai, India Binny's Full time

    Accountant 📍 Location: Andheri East, Mumbai 💼 Experience: Minimum 3 years About the Role We are looking for a Senior & Junior Accountant to join our finance team. The ideal candidate will have strong expertise in Indian taxation, accounting standards, and compliance, along with hands-on experience in Tally ERP. You will play a key role in...

  • Accounting Manager

    3 weeks ago

    Mumbai, India The Hosteller Full time

    Job Description Job role: Accounts Manager Duration: Full time Location: Sakinaka, Mumbai Job experience: 5+ years Overview: The Hosteller is hiring an Accounts Manager to join India's fastest-growing hostel chain. The role includes finalizing books of accounts, MIS, and reporting, along with managing daily financial operations and supporting strategic...

  • 3 Days Left! Senior Manager

    3 weeks ago

    Mumbai, Maharashtra, India Bank of America Full time

    About us At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our teammates...

  • ▷ (3 Days Left) Manager

    4 weeks ago

    Mumbai, India Genpact Full time

    Job Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • [3 Days Left] Associate Process Manager

    3 weeks ago

    Mumbai, India eClerx Investments Ltd Full time

    Job Description Position: Associate Process Manager HR Technology (Oracle HCM) Experience Required: 35 Years Location: Mumbai Employment Type: Full-time Role Overview We are looking for an Associate Process Manager to support HR Technology operations and Oracle HCM Cloud initiatives. This role will focus on day-to-day system activities, transactional...

  • ▷ [3 Days Left] Marketing Manager

    3 weeks ago

    Mumbai, Maharashtra, India United HR Solutions Full time

    We are seeking a results-driven Marketing Manager to lead our marketing efforts across digital and traditional channels You will be responsible for planning and executing marketing campaigns building brand awareness generating leads and supporting sales initiatives Key Responsibilities Develop and execute marketing strategies to promote products drive...