[Apply in 3 Minutes] Senior Quality Analyst

Job Description

Introduction

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply. We'd be thrilled to receive applications from exceptional individuals like yourself.

Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as The Gallagher Way, is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

Overview

Gallagher Center of Excellence is seeking to hire a (Senior Quality Assurance Analyst) for (Quality Assurance vertical). As part of the (Quality Assurance) team, you will be responsible for doing (Transaction Quality Audits). Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement and customer focus within the shared services team. You will also interact with team members located in GCoE locations globally. Exposure and experience into Ops Support Functions (HR,Admin,IT)/Insurance and/or US Healthcare domain is highly preferred.

How You'll Make An Impact

Responsibilities:

- Define and apply Sampling Approach/methodology to perform daily quality checks/ audits.
- Create & update QC checklist that enlists critical & Non-critical steps in a given process.
- Conduct weekly error workshops with operations team members to curb the error recurrence.
- Assist TM's in devising action plans & focus on identifying preventive action for chronic errors.
- Conduct Internal calibration sessions to bridge the process gaps to improve process efficiency.
- Report Daily, Weekly, Monthly Quality reports with all stakeholder. identifying specific trends, top errors, BQs etc.
- Identify and address Root Cause issues and formulate CAPA to mitigate potential risks.
- Suggest improvements/ changes based on analysis and observations and implement Kaizen, other projects.

About You

Requirements:

- Minimum Required Degree: Bachelor (Any stream)
- Preferred Degree: Master Degree (Any stream)
- Certificate(s)/Special Training: Knowledge of 7 QC Tools is (preferred)
- 2 to 4 years of relevant work experience (Ops Support Functions/US Healthcare/F&A/Lability processes is preferred).
- Knowledge of HR operations, travel & expenses: recruitment, onboarding, training, payroll, performance management, etc.
- Good understanding and hands on with organization policies and standards. Ability to interprete and effectively check compliance/ adherence.
- Experience of GHRSS. GHRSS acts as an internal service provider, offering HR services to various departments and employees within Arthur J Gallagher Entities. The service includes employee life cycle, payroll support, Learning and development support, talent acquisition support and MIS support.
- Good interpersonal skills, including listening, verbal and written communication
- Good analytical ability to identify process gaps and deviations.
- Attention to detail in identifying variance/errors.
- Ability to analyze and summarize trends
- Problem-solver
- Proactive approach
- MS office proficiency
- Awareness of labor laws & and ethical standards (good to have).

Additional Information

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.