Technical Support Engineer

4 weeks ago


Noida, India Teamware Solutions Full time

Job Description Key Responsibilities: Technical Support: - Provide troubleshooting for software on Windows and/or Mac systems. - Resolve technical issues for enterprise software solutions. Networking & Database: - Assist with basic networking issues (TCP/IP, DNS). - Support database queries using SQL. Implementation & Support: - Assist in software implementation or configuration as required. - Collaborate with internal teams to resolve escalated issues. Customer Interaction: - Handle queries professionally via email, chat, or phone. - Maintain a high standard of communication for international clients. Documentation & Reporting: - Maintain accurate records of incidents, solutions, and escalations. - Provide status updates to stakeholders.



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