Receptionist
7 days ago
Company Description Nexus Lighting, established in 2014 in Chennai, is a leading LED lighting company and integrated lighting solution provider. Known for our innovation and high-quality products, we offer a wide range of LED luminaires at cost-effective prices. Our team of passionate technical staff and designers, supported by advanced technology, has earned us an excellent reputation among architects and designers. With a commitment to improving quality of life through lighting, Nexus continues to expand its presence in the market. Role & Responsibility Receptionist & Experience Centre Coordinator 1. Front Office & Client Handling - Warmly welcome and attend to walk-in clients, architects, interior designers, and HNI customers. - Maintain professional communication and hospitality standards to ensure every visitor feels valued. - Manage visitor appointments, maintain the front desk logbook, and guide clients to the right person/zone in the centre. - Answer incoming calls, WhatsApp, and emails promptly and direct them to respective departments. - Handle client inquiries about products, services, or appointments. 2. Client Experience & Relationship Support - Assist the sales/design team by offering refreshments, brochures, or guiding clients through the showroom experience zones. - Note down client feedback and share it with management. - Ensure smooth flow of meetings/demonstrations for architects, designers, and project clients. - Support in hosting showroom events, seminars, and workshops. 3. Facility & Team Coordination - Supervise housekeeping and security staff, assign duties, and ensure cleanliness & security standards are maintained. - Monitor upkeep of lighting displays, sample zones, reception area, pantry, washrooms, and meeting rooms. - Report any facility maintenance issues (lighting faults, furniture, air-conditioning, etc.) to the admin/management. - Maintain inventory of office supplies, refreshments, brochures, and stationery. 4. Administration & Operations - Maintain attendance of housekeeping and security staff, ensuring discipline and punctuality. - Keep a record of client visits and share daily/weekly reports with management. - Support the sales team with basic administrative work (e.g., printing quotations, scheduling follow-ups). - Coordinate courier services, mail handling, and external vendor visits. 5. Additional Value-Adding Roles (Optional but useful for growth) - Assist in social media coordination by capturing client visit moments/events for marketing. - Handle basic CRM entry (logging client details, follow-ups, and inquiries into software/Excel). - Help in event planning (product launches, client evenings, Saturday activities). - Serve as a bridge between management and support staff, ensuring smooth communication. Qualifications - Proficiency in Receptionist Duties and Clerical Skills - Excellent Customer Service skills - Ability to work independently and in a team environment - Basic computer skills and proficiency in MS Office - Strong communication & hospitality skills - Ability to multitask and handle HNI clients with patience & professionalism • Leadership skills to guide housekeeping/security staff
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