Restaurant Onboarding Specialist

5 days ago


Hyderabad Telangana, India CIEL HR Full time

Key Responsibilities 1 End-to-end product knowledge Understand our SaaS platform s features functionality and technical requirements 2 Onboarding expertise Develop and execute tailored onboarding plans for restaurant partners Understanding of restaurant layout and building the same in SaaS platform 3 Query resolution Address technical and operational questions from restaurant personnel via phone email or in-person 4 Relationship building Establish trust and rapport with key decision-makers and end-users 5 NPS Net Promoter Score improvement Consistently deliver high-quality onboarding experiences driving positive feedback 6 Process optimization Identify and suggest improvements to onboarding processes and documentation 7 Collaboration Work closely with the Central Operations team Sales and Product teams to ensure alignment Key Skills Essential 1 1 years of experience in customer-facing roles onboarding support or success 2 SaaS platform knowledge food tech or restaurant industry experience a plus 3 Excellent communication interpersonal and problem-solving skills 4 Ability to understand technical concepts and communicate them simply 5 Strong analytical and troubleshooting skills 6 Organizational expertise Manage multiple onboarding projects simultaneously Desirable 1 Restaurant or hospitality industry experience 2 Familiarity with customer success platforms e g Reserve Go etc Performance Metrics 1 Onboarding completion rate 2 NPS scores 3 Customer retention rate 4 Time-to-value TTV reduction 5 Quality of onboarding documentation It will be under CIEL HR Services Payroll


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