IT Operations Lead

2 days ago

Hyderabad, India Phenom People Full time

Job Description Key Responsibilities: Leadership & Team Management - Lead, mentor, and guide engineers across endpoint management, IAM, networking, and system administration. - Act as a Subject Matter Expert (SME), providing technical guidance and handling escalations. - Plan, prioritize, and allocate tasks ensuring timely delivery and SLA adherence. - Drive knowledge-sharing, documentation, and continuous process improvements. Endpoint Management & Security - Oversee configuration, deployment, and lifecycle management of Windows, Linux, and macOS endpoints. - Ensure compliance with security standards through patching, encryption, and endpoint policies. - Lead vulnerability remediation initiatives in collaboration with cross-functional teams. - Implement automation for patch management, software distribution, and compliance reporting. Networking & IAM - Provide oversight of network security, connectivity troubleshooting, and endpoint-to-network integration. - Manage IAM systems to enforce least privilege, role-based access, and regulatory compliance. - Collaborate with security teams to enforce MFA, SSO, and Zero Trust principles. System Administration (Linux & macOS) - Act as SME for Linux and macOS environments ensuring availability, scalability, and security. - Troubleshoot OS-level, configuration, and integration issues. - Manage updates, hardening, and performance tuning across systems. Process & Compliance - Establish and maintain ITIL/ITSM-aligned processes (Incident, Problem, Change, Knowledge). - Ensure audit readiness and compliance with ISO 27001, SOC2, GDPR, and internal governance standards. - Track KPIs and prepare operational and security reports. Required Skills & Experience: - 7+ years in IT Infrastructure/Security roles, with at least 23 years in a leadership or SME capacity. - Expertise in Endpoint Management tools (Intune, Endpoint Central, Kandji, Jamf). - Experience with Vulnerability Management platforms (Tenable, Qualys, Rapid7). - Proficiency with IAM solutions (Okta, OneLogin, Azure AD). - Strong networking fundamentals (TCP/IP, DNS, VPN, Firewalls). - Hands-on with Linux (RHEL/Ubuntu/CentOS), macOS, and Windows administration. - Scripting/automation experience (PowerShell, Bash, Python preferred). - Deep understanding of IT security principles and regulatory compliance frameworks. - Excellent communication, stakeholder management, and leadership skills.

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