Backend Team Associate

2 days ago

Gurugram Gurugram India Cyboard School Full time

Job Description Location: Gurugram, Haryana, India Job Type: In-Office About Us Cyboard School is seeking a highly organized and communicative individual to join our team as a Customer Support Executive/Parents Support staff/ Backend Team Associate Key Responsibilities - Handle parent inquiries and concerns via phone, email, and in-person - Draft emails (e.g., circulars, weekly planners, welcome emails) - Make outbound calls to parents for feedback, absenteeism, and admission renewal - Maintain accurate records and data using our LMS and CRM software - Provide administrative support to the school team Requirements - Excellent communication, interpersonal, and customer service skills - Ability to work effectively in a team environment - Strong organizational and time management skills - Proficient in Microsoft Excel and email drafting - Good listener with patience and empathy - Ability to maintain confidentiality and handle sensitive information Qualifications - Any Graduate - Previous experience in a school backend or operations role is an added advantage Skills: confidentiality,multitasking,project management,verbal communication,customer service,administrative tasks,call processing,professional demeanor,meeting management,data entry,interpersonal skills,document automation,excel,problem-solving,attention to detail in data entry,microsoft office proficiency,data entry software proficiency,report development,entry-level,it controls,written communication,lms,onboarding,online data entry,event planning,analysis,process improvement,communication,confidentiality maintenance,administrative,data administration,adaptability,fast-paced work,database management,project management knowledge,client engagement,research,microsoft office,documentation management,documentation,time management,it automation,customer conversion,organizational skills,teamwork,client relationship management

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