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▷ (Urgent Search) Brize - Executive - Customer Support (0-3 Yrs) Faridabad/delhi Ncr (after-sales/customer Service)

4 weeks ago

Delhi Faridabad Haryana, India NR LIFESTYLE Full time

- Responsible for providing excellent customer service by addressing inquiries resolving issues and ensuring customer satisfaction through various channels including phone email and chat- Address Customer Inquiries Respond promptly and accurately to customer questions and concerns regarding products services or orders - Resolve Issues Troubleshoot and resolve customer issues in a timely and effective manner striving for customer satisfaction - Handle Complaints Manage customer complaints professionally and empathetically seeking to find amicable solutions - Provide Product Service Information Offer detailed and accurate information about company products and services - Process Orders Assist with order processing tracking and updates - Maintain Customer Records Accurately update and maintain customer information in the CRM system - Escalate Issues Identify and escalate complex issues to the appropriate team for resolution - Collect Customer Feedback Gather customer feedback to improve products services and processes - Contribute to Team Effort Collaborate with team members to achieve customer satisfaction goals - Maintain Professionalism Demonstrate a positive and professional demeanor in all customer interactions - Follow Procedures Adhere to company policies and procedures for customer service Stay Updated Keep abreast of product knowledge and industry trends ref updazz com