Branch:branch Operations Head

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is hence an integral part of the Bank s strategy Branches play a major role in deposit mobilization from New-To-Bank NTB customers and are also core drivers of the Bank s customer engagement strategy across products and services About the Role The Branch Operations Head BOH manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets The BOH is also responsible for ensuring compliance with the rules regulations and policies governing the bank Key Responsibilities Ensure administration of the branch by directing daily operations like cash clearing transfer ECS RTGS NEFT SB CD FDR Deposits account opening and customer service with a team of Tellers and Customer Service Officers Ensure all customer complaints and issues are resolved maintaining high service standards Establish and strengthen all key customer relationships to generate sustained business Ensure growth in account balances and achievement of aggregate cross sell points target Ensure maintenance of cash balance as per Cash Retention Limit Control and monitor leakage of income office accounts and anti-money laundering s Ensure compliance with banking rules regulations and procedures review vault register and overdue management Review branch operations reports and track exceptional transactions Handle internal and external audit processes and attend audit queries immediately Ensure that all customer service officers are adequately trained on the products processes and various policies of the bank Qualifications Optimal qualification for success on the job is Graduation Post-Graduation MBA-Marketing preferred from a recognized institute NCFM and AMFI Certifications Role Proficiencies For successful execution of the job the candidate should possess the following Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication both verbal and written skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines ComeAsYouAre We are dil se open Women LGBTQIA and PwD candidates of all ages are encouraged to apply Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses