Senior Director

3 weeks ago


Gurgaon, Haryana, India Acuity Knowledge Partners Full time
Job Description

Basic Information

Position Title - Senior Director

Experience Level - 15-20 years

Department - Delivery Operations

Organizational Relationships

Position reports to - Chief Delivery Officer

Job Purpose

The Senior Director for Delivery Operations will report directly to the Chief Delivery Officer (CDO) and will primarily function as an individual contributor in the Delivery Ops team, which is responsible for supporting 10 Business Units within 3 Segments. This role involves significant coordination across delivery teams and various departments within the organization. The ideal candidate will have extensive experience in the outsourcing or Global Capability Center (GCC) domain, preferably within the financial services sector, although this is not mandatory.

Key Responsibilities

1. Strategic Coordination:

- Collaborate with business units and departments including operations, finance, sales, and technology to ensure seamless delivery operations.
- Act as a liaison between the CDO office and other departments to facilitate communication and coordination.

2. Project and Process Management:

- Lead and manage strategic and open-ended projects aimed at improving delivery operations.
- Implement process improvements to enhance efficiency and effectiveness within the delivery teams.

3. Financial Oversight:

- Manage P&L MIS for the CDO/Senior team, with a focus on analyzing financial data to identify areas for improvement.
- Develop strategies to improve financial performance based on thorough analysis of numbers.

4. Software Implementation and IT Change Management:

- Play a significant role in new software implementation processes or IT change management initiatives.
- Ensure successful integration and adoption of new technologies within the delivery operations.

5. M&A Support:

- Support due diligence and integration processes for mergers and acquisitions.
- Provide expertise in evaluating and integrating companies to ensure smooth transitions.

Key Competencies

- 15-20 years of experience, in the outsourcing or GCC domain, ideally in Financial Services
- Experience in project/process management and improvement
- Ideally should have managed P&L, or managed P&L MIS for CXO/Senior team. Demonstrated ability to improve numbers by analyzing them and identifying areas for improvement
- Demonstrated ability to coordinate with business units and departments across the firm, including within operations, finance, sales and technology
- Ideally managed or been a significant part of new software implementation process, or IT change management process
- Experience in creating, analysing and executing strategic and open-ended projects
- Candidate should have M&A related experience in terms of supporting due diligence and integration of companies

  • Gurgaon, Haryana, India TP Full time

    Job DescriptionMaximize Your Impact at TeleperformanceWelcome to Teleperformance, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.As a globally certified...


  • Gurgaon, Haryana, India Spectral Consultant Full time

    About the RoleWe are looking for a Senior Project Director to oversee all project lifecycles within our program. The successful candidate will ensure timely delivery of business outcomes, alignment with business and IT objectives, and adherence to budget constraints.

  • Senior Director

    2 weeks ago


    Gurgaon, Haryana, India Acuity Knowledge Partners Full time

    Senior Director for Delivery Operations The Senior Director for Delivery Operations will report directly to the Chief Delivery Officer (CDO) and primarily function as an individual contributor in the Delivery Ops team, supporting 10 Business Units within 3 Segments. This role involves significant coordination across delivery teams and various departments....

  • Senior Director

    2 weeks ago


    Gurgaon, Haryana, India TP Full time

    About the RoleAs a Director/Senior Director - Automation, you'll lead end-to-end Automation solution design and development for business development and account management teams.You'll provide transformational insights and support for pre-sales, sales, and business development activities, delivering client-facing consulting engagements and...


  • Gurgaon, Haryana, India TP Full time

    Teleperformance is a global leader in intelligent digital solutions, redefining the future of customer experience. We are seeking a talented professional to join our team as a Director/Senior Director - Automation.About the CompanyAs a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We have a...


  • Gurgaon, Haryana, India Acuity Knowledge Partners Full time

    Job DescriptionThis role will oversee the monitoring of private equity funds, ensuring that performance is accurately tracked and reported. As a Senior Associate Director at Acuity Knowledge Partners, you will lead a team of analysts in capturing fund valuation data, tracking operational KPIs, and creating fund track records.The ideal candidate will have...


  • Gurgaon, Haryana, India OakNorth Bank Full time

    About the RoleThis is an exciting opportunity to join OakNorth Bank's Debt Finance team as an Executive Assistant. You will be responsible for providing comprehensive support to two Senior Directors, ensuring seamless diary management and fostering strong relationships with internal and external stakeholders.Your Key Responsibilities Will Include:Managing...


  • Gurgaon, Haryana, India Enjobs Full time

    Job Description:We are seeking a highly experienced and skilled Senior Marketing Director to lead our marketing efforts at Enjobs. This role will involve developing and implementing comprehensive marketing strategies to promote our real estate projects and achieve sales targets.About the Role:This is an exceptional opportunity for a talented marketer to join...


  • Gurgaon, Haryana, India Zupee Full time

    Job Description:Zupee seeks a seasoned Senior Manager/ Associate Director- Brand Marketing to lead our brand marketing efforts. In this role, you will develop and execute comprehensive branding strategies to drive business growth and brand awareness.Main Responsibilities:Design and implement effective branding strategies to align with business...


  • Gurgaon, Haryana, India Indifi Full time

    Our Expectations">In this role, you will be expected to:Develop and implement a comprehensive compliance strategy that meets all regulatory requirementsLead a high-performing compliance team to achieve resultsProvide expert advice on regulatory matters to senior management and the Board of DirectorsStay up-to-date with emerging trends, best practices, and...

  • Senior Art Director

    7 days ago


    Gurgaon, Haryana, India Hashtag Orange Full time

    Job Overview: The Senior Art Director is a key leadership role within the creative team, responsible for guiding and executing the visual design strategy for branding, marketing materials, and digital content. The Senior Art Director works closely with designers, copywriters, project managers, and clients to create cohesive, innovative, and on-brand visual...


  • Gurgaon, Haryana, India Dentsu Creative Full time

    About Dentsu InternationalDentsu International is a global network of agencies that operates in over 145 markets worldwide. We have a diverse range of services, including media, customer experience management, and creative. Our team of experts works together to deliver innovative solutions to clients across the globe.Role SummaryWe are seeking a Senior...


  • Gurgaon, Haryana, India MongoDB Full time

    Job OverviewMongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries. We enable organizations to build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.We are seeking a highly skilled and experienced Senior Director to lead our Partner...


  • Gurgaon, Haryana, India TCM SERVICE MART Full time

    Job RoleThe Senior Sales Director will play a key role in driving business growth by leading our sales team in achieving exceptional performance. The ideal candidate will have a strong background in sales, excellent leadership abilities, and a deep understanding of the Gurgaon real estate sector.Key ResponsibilitiesDevelop and implement effective sales...

  • Senior Art Director

    1 week ago


    Gurgaon, Haryana, India Hashtag Orange Full time

    Job Overview: The Senior Art Director is a key leadership role within the creative team, responsible for guiding and executing the visual design strategy for branding, marketing materials, and digital content. The Senior Art Director works closely with designers, copywriters, project managers, and clients to create cohesive, innovative, and on-brand visual...


  • Gurgaon, Haryana, India Acuity Knowledge Partners Full time

    **Job Title:** Senior DirectorOverview:At Acuity Knowledge Partners, we are seeking an experienced Senior Director to lead our Delivery Operations team. The ideal candidate will have a proven track record of strategic coordination, project management, and financial oversight.Key Responsibilities:Collaborate with business units and departments to ensure...


  • Gurgaon, Haryana, India TP Full time

    The OpportunityWe're looking for a trusted business advisor & change agent to drive transformational improvements in our BFSI sector. As a Director/Senior Director - Automation, you'll work with clients to identify strategic capabilities that create competitive advantage.You'll utilize deep industry knowledge, best practices, benchmarking, and consultative...


  • Gurgaon, Haryana, India ANSR Summit Consulting Full time

    About the RoleThis Senior IT Support Services Director position is ideal for someone who has excellent analytical and time management skills, with a proven ability to deliver value independently.You will lead large cross-functional projects with various stakeholders across the organization, maintain ownership and skills in all IT core business areas, and...


  • Gurgaon, Haryana, India MongoDB Full time

    About The RoleWe are seeking a highly motivated and experienced Senior Director to lead our Partner Sales team in India. As a key member of our leadership team, you will be responsible for driving co-sell and delivering incremental value to the field through formulating and executing a pipeline generation strategy through Partners.You will work closely with...


  • Gurgaon, Haryana, India TP Full time

    About the RoleAs a Senior Director of Digital Operations, you will be responsible for overseeing Service Delivery for our AdWords account. This role requires a strong understanding of digital operations, financial planning, and customer support processes.Key ResponsibilitiesManaging large-scale digital operations for the AdWords programDeveloping and...