Business Insights Team Lead

2 weeks ago

Gurgaon, Haryana, India TaskUs Full time
Job Description

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Qualifications:

. Bachelor's degree in technology, statistics, economics or equivalent work experience

. 8+ years of experience (preferably in trust & safety) with a focus on advanced data analytics and visualizations.

. Excellent critical thinking and problem solving skills

. 1+ years of experience as a People Manager

. Hands on advanced SQL knowledge.

. Professional Background with Power BI

. Knowledge on ML concepts, NLP & LLM

What you'll do:

. Provide business analytics and insights leadership and strategic direction to a group of Business Insights Analyst

. Analyze user feedback and other related metrics from multiple data sources to identify recurring themes and patterns in user experiences. Generate insights, recommendations & reports based on the findings of this analysis.

. Excellent analytical and quantitative skills coupled with strong communication, presentation, and influencing skills

.Deliver process-related insights & improvements by working across functional teams, define key operational metrics and dashboards to increase operational efficiency (e.g. reduced costs, reduced manual touch), distill complex data analyses into actionable information.

. Ability to use data and metrics to test hypothesis, confirm assumptions, generate insights/recommendations, and measure success. Proficiency in Python and/or R recommended.

. Collaborate with cross-functional teams to communicate insights and drive positive changes in our search product.

. Stay informed about the latest trends in search technology, user behavior, and data analysis techniques, as well as advancements in Natural Language Processing (NLP) and Large Language Models (LLMs).

. Provide input to product and engineering teams to enhance search quality and user satisfaction.

. Ability to deal with ambiguity and navigate uncertain situations to drive for clarity work calmly and maintain good judgment in fast-paced, high-speed environment.

. Can partner across a wide array of internal business groups, executive stakeholders and execution partners with ability to build solid relationships with individuals at all levels.

Who you are:

. An experienced professional in data analysis, with a strong background in data visualization and reporting.

. Skilled in data visualization and the ability to present complex information in an easily understandable format.

. A critical thinker with excellent problem-solving skills and attention to detail.

. Knowledgeable about natural language processing and machine learning

fundamentals.

. Proficiency in utilizing search engines, databases, and online research tools, with the ability to efficiently navigate complex information ecosystems and extract

relevant insights.

. Experienced with project management tools and able to work effectively in a

fast-paced environment.

. Capable of working independently while also being a strong team player.

. Adaptable and quick to learn new technologies and methodologies.

. Excellent communicator, able to convey technical insights to both technical and non-technical audiences.

. Passionate about improving user experiences and driving product

enhancements.

. Basic understanding of, and passion for, generative AI technologies, including

practical experience with prompt engineering and hands-on use of generative AI products and applications.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to

We invite you to explore all TaskUs career opportunities and apply through the provided URL.

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