Staff Engineer, App Connector

Job Description

About the role:

Please note, this team is hiring across all levels and candidates are individually assessed and appropriately leveled based upon their skills and experience.

As part of the SaaS/IaaS App research team (App connector team), you will have an opportunity to work on world-class CASB solutions that protect thousands of SaaS applications, including new generation GenAI apps.

In this role, you will be a key member of the CASB In-line Team and support our in-line CASB and SWG products. Both products have been recognized by Gartner as market leaders in their Magic Quadrant reports:

- Netskope CASB in Gartner 2024 SSE Magic Quadrant
- Netskope SWG in Gartner 2024 SSE Magic Quadrant

The research team develops the app intelligent content that is loaded in the Netskope App Context Engine to inspect SaaS/IaaS/GenAI apps and web traffic for identifying activities and object extraction to support features like DLP, Threat scan, Encryption quarantine. Netskope is looking for innovative, passionate, and self-motivated engineers like you who are willing to make an impact with their technical expertise.

Job Responsibilities

- Involve in the complete development life cycle starting with research on various requirements, understand/define functional specs, convert them into strong signatures with high efficacy/quality, and measure the efficacy based on production data.
- Understand the use cases and workflows of various enterprise SaaS/IaaS services/solutions.
- Perform Deep Packet Analysis of the SaaS/IaaS/GenAI app traffic and develop App Signatures as per the specification of Netskope App Context Engine.
- End-to-End (E2E) ownership for a set of SaaS/IaaS / GenAI apps from research, content development, testing, monitoring, and maintenance.
- Forward-Looking Research: Researchers will have the opportunity to develop leading-edge prototypes to solve emerging challenges in the cloud security space.
- Develop necessary tools, preferably in Python/Go, to assist with research, development, and maintenance of app connectors.
- Work closely with the technical support team to handle customer escalations. Analyze the product gaps that resulted in customer issues and improve signature resiliency and test strategy.
- Work closely with Product management, Testing team, and other stakeholders in various phases of signature development to ensure high-quality delivery as per requirements.
- Guiding and mentoring the team on high-impact cross-functional initiatives and ensuring successful end-to-end delivery.

Preferred Qualification

- B.E /B.Tech /M.Tech degree from a recognized and accredited university/college.
- 8-12 years of work experience.

Preferred Technical Skills

- Strong understanding of HTTP/HTTPS protocols and web content is essential.
- Proficient in web data formats such as JSON, MIME, XML, and HTML.
- Solid knowledge of TCP/IP, SSL/TLS protocols, and deep packet inspection.
- Must have hands-on experience with traffic analysis tools like Wireshark or Fiddler.
- Programming expertise in Python or Go is required; familiarity with JavaScript is a plus.
- Preferred familiarity with the core workflows and network traffic patterns of widely used GenAI applications and LLM models.
- Excellent analytical thinking, debugging abilities, and problem-solving skills.

Additional Skills

- IPS/IDS signature development experience is highly valued.
- Understanding of security products like SWG, Web proxies, or cloud security solutions is a significant advantage.
- AWS, Azure, or GCP experience is beneficial.
- Exposure to big data analytics and machine learning is favorable.
- Strong verbal and written communication skills.

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