Solutions Service Delivery Manager, gTech Ads

Job Description

Minimum qualifications:

- Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.

- 5 years of experience managing warehousing and supply chain operations.

- 5 years of experience working with, supervising, and managing third party logistics relationships.

Preferred qualifications:

- Experience managing vendor operations and working with globally managed service providers.
- Experience with business or operations in advising customers on product activation and optimization.
- Experience in Digital Marketing (SEM), Google Ads Optimization across Search and Shopping.
- Experience in data and insights, understanding customer needs and working with data to identify trends and then develop solutions.
- Knowledge of SQL.
- Excellent problem-solving and critical thinking skills, with the ability to apply project management tools.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We're made up of multiple teams, building Google's Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

Responsibilities

- Lead Ads customer operations to help advertisers with product recommendations and optimization. Drive business enablement across products and Google Ads business.
- Leverage engineering skills to scale existing tech solutions into globally scaled solutions that can be supported by vendors and servicing thousands of customers.
- Own tech solution life cycle to launch with vendors, manage maintenance bugs and feature requests, as well as deprecation for a portfolio of scaled solutions.
- Drive exceptional operations with our vendor partners. Inspire our service provider teams to exceed expectations and create excellent customer experiences. Manage service design for a workflow. Maintain global consistency. Ensure processes are updated, well-documented, with training materials.
- Lead vendor selection, forecasting, resource and budget planning for vendor operations. Communicate clear requirements, goals and feedback to vendor partners.