Collection Officer

4 weeks ago

Bhuj, Gujarat, India Mahindra Finance Full time
Job Description

Description

We are looking for a motivated Collection Officer to join our team in India. The ideal candidate will be responsible for managing the collections process, negotiating payment arrangements with clients, and ensuring timely recovery of outstanding debts. This role requires excellent communication skills and the ability to work collaboratively with various departments.

Responsibilities

- Manage and oversee the collections process for outstanding accounts.
- Communicate with clients via phone, email, and in-person to negotiate payment plans and resolve disputes.
- Maintain accurate records of all collection activities and client communications.
- Prepare and send out collection letters and notices to clients.
- Collaborate with other departments to ensure accurate account information and resolve issues.
- Monitor and report on collection progress and outstanding debts to management.
- Analyze accounts and identify potential issues or trends in collections.

Skills and Qualifications

- Bachelor's degree in Finance, Business Administration, or a related field.
- Strong negotiation and communication skills.
- Ability to handle sensitive situations with professionalism and empathy.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with accounting software.
- Basic knowledge of debt collection laws and regulations in India.
- Strong analytical skills to assess financial data and client information.

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