Sr. Business Applications Administrator

Get to know OktaOkta is The World s Identity Company We free everyone to safely use any technology-anywhere on any device or app Our Workforce and Customer Identity Clouds enable secure yet flexible access authentication and automation that transforms how people move through the digital world putting Identity at the heart of business security and growth At Okta we celebrate a variety of perspectives and experiences We are not looking for someone who checks every single box - we re looking for lifelong learners and people who can make us better with their unique experiences Join our team We re building a world where Identity belongs to you Sr Business Applications Administrator - Salesforce AdministrationOkta s Go-To-Market GTM Technology Support Operations team provides the front line and specialized Application Support to the Go-To-Market Technology stack Our application landscape is centered on Salesforce with various integrations to other applications Clari LinkedIn Sales Navigator DocuSign Outreach We are looking for an experienced and detail-oriented Business Applications Administrator who will be supporting Salesforce and other applications integrated to Salesforce The ideal candidate will play a critical role in the administration of business applications used across our Go-To-Market functions including Sales Marketing Customer Success and Professional Services This role requires expertise in managing complex business systems supporting the front line administrators and contributing to the success of the GTM Technology team Duties and Responsibilities Troubleshooting issues related to Salesforce Sales Cloud Service Cloud Experience Cloud CPQ and integrations with Salesforce Ensuring optimal performance of business applications by performing day-to-day administration troubleshooting and resolving issues Demonstrate strong analytical problem-solving and communication skills Maintaining resolution within given SLA Ensuring all system changes made are done within BT security policies procedures and SOX compliance Maintain documentation of new system processes and system implementations Provide general knowledge sharing with the global GTM Support team Establish a strong working relationship and pattern with Product Owners as well as other BT functions Support the month-end and Quarter-end issues Qualifications You have at least 4 years of information technology and or information security experience Bachelor s Degree is preferred Expertise in Salesforce Administration Experience with Release Management Experience with working in a global environment Experience working with the internal and external audit teams to collect evidence for gap assessment preferred Experience in an environment with SOX framework Compliance Self-starter Outstanding listener great presenter terrific interpersonal and communication skills What you can look forward to as a Full-Time Okta employee Amazing Making Developing Okta cultivates a dynamic work environment providing the best tools technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves regardless of where they live Find your place at Okta Some roles may require travel to one of our office locations for in-person onboarding Okta is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin ancestry marital status age physical or mental disability or status as a protected veteran We also consider for employment qualified applicants with arrest and convictions records consistent with applicable laws If reasonable accommodation is needed to complete any part of the job application interview process or onboarding 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you have a disabilityA disability is a condition that substantially limits one or more of your major life activities If you have or have ever had such a condition you are a person with a disability Disabilities include but are not limited to Alcohol or other substance use disorder not currently using drugs illegally Autoimmune disorder for example lupus fibromyalgia rheumatoid arthritis HIV AIDS Blind or low vision Cancer past or present Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement for example disfigurement caused by burns wounds accidents or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders for example Crohn s Disease irritable bowel syndrome Intellectual or developmental disability Mental health conditions for example depression bipolar disorder anxiety disorder schizophrenia PTSD Missing limbs or partially missing limbs Mobility impairment benefiting from the use of a 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pre-built integrations to applications and infrastructure providers Okta customers can easily and securely use the best technologies for their business More than 19 300 organizations including JetBlue Nordstrom Slack T-Mobile Takeda Teach for America and Twilio trust Okta to help protect the identities of their workforces and customers