Zuora Billing Solution Architect

Job Description About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. Role Summary We are seeking a highly skilled and experienced Zuora Billing Solution Architect to lead the design of enhancements to our global subscription billing platform. This role is pivotal in shaping the future of our billing and revenue capabilities, applying best practice approaches to deliver scalable, compliant, and customer-centric billing solutions across a variety of go-to-market strategies. The successful candidate will bring deep expertise in Zuora Billing and subscription business models, along with a strong track record of collaborating closely with cross-functional teams to deliver robust, integrated solutions enabling digital transformation. This is a high-impact role within a fast-paced, innovative environment, ideal for someone who thrives on solving complex business challenges through technology and is passionate about driving business value. What you will do - Lead the design and architecture of Zuora Billing solutions to support a variety of global subscription, usage and recurring go-to-market models - Collaborate with cross-functional teams (Finance, Business Ops, IT) to gather requirements and translate them into scalable, easily extendable Zuora configurations that are consistent with Enterprise Architecture principles and deliver optimized performance and data quality - Own the end-to-end solution design including product catalog setup, subscription lifecycle management, usage, rating, invoicing, and integrations - Ensure Zuora Billing and integration designs align with ongoing changes in business processes as well as data security and compliance requirements (e.g. revenue recognition, tax, GDPR) - Provide technical leadership in designing, planning, estimating, delivering and testing enhancements and upgrades to Zuora Billing in accordance with agreed methodologies - Define and enforce best practices for Zuora configuration, data migration, and integration with ERP, CRM, and other enterprise applications - Stay current with Zuora product updates and industry trends to proactively recommend improvements - Proactively engage with other cross-functional IT Architects and Enterprise Architects to review end-to-end solution designs against architectural principles and ensure designs align with Zuora standard features and functionality - Troubleshoot and resolve complex billing issues, working closely with business teams and vendor support teams - Mentor junior team members and contribute to the development of internal Zuora expertise - Author and organize technical design documentation and operational run books What you will bring - Essential: - Proven experience as a Solution Architect or Senior Consultant with hands-on expertise in Zuora Billing - At least 4 yrs of experience in Zuora - Strong understanding of Zuora's out-of-the-box capabilities (e.g. subscription billing models, usage-based pricing) - Experience designing and implementing Zuora rate plans, workflows, and custom objects - Solid grasp of Zuora APIs, connectors and integration patterns for ERP (e.g. SAP), CRM (e.g. Salesforce), and middleware integration platforms (e.g. MuleSoft) - Experience using Zuora data migration strategies and working with Zuora systems containing migrated data - Ability to translate complex business requirements into scalable technical solutions - Excellent stakeholder management and communication skills across technical and non-technical audiences - Experience working in global, matrixed organizations with complex business processes - Good professional maturity and ability to handle pressured/business critical situations - Proactive attitude and enjoy working as part of a global team - Desirable: - Zuora certifications (e.g. Zuora Billing Solution Architect) - Experience of Zuora Revenue (RevPro) and revenue recognition principles - Knowledge of financial systems and processes, including tax, compliance, and audit - Background in high-tech, SaaS, or subscription-based business models - Familiarity with agile delivery methodologies and DevOps practices - Knowledge of IT Security frameworks (e.g. MITRE Attack Framework) and Enterprise Architecture frameworks (e.g. TOGAF) #B2 Ready to Join Us At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back we encourage you to apply. What's Great About Sophos Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. Our people we innovate and create, all of which are accompanied by a great sense of fun and team spirit Employee-led diversity and inclusion networks that build community and provide education and advocacy Annual charity and fundraising initiatives and volunteer days for employees to support local communities Global employee sustainability initiatives to reduce our environmental footprint Global fitness and trivia competitions to keep our bodies and minds sharp Global wellbeing days for employees to relax and recharge Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.