Microsoft Dynamics 365 CRM – Functional Consultant

2 weeks ago

Bengaluru, Karnataka, India Visionet Systems Inc. Full time
Job Description

Job Title: Microsoft Dynamics 365 CRM Functional Consultant (Sales, Customer Service, Customer Insights (Marketing))

Location: Bengaluru

Language Requirement: Excellent English communication skills (spoken and written)

Role Overview

We are seeking an experienced Functional Consultant with deep expertise in Microsoft Dynamics 365 Customer Service to join a high-impact digital transformation project for a global enterprise client in the specialty chemicals domain. The consultant will play a key role in gathering requirements, designing solutions, and configuring the D365 platform to meet business needs, with a focus on Customer Service, and potential involvement in Sales and Customer Insights modules.

Key Responsibilities

- Lead functional workshops and requirement-gathering sessions with business stakeholders.
- Analyze business processes and translate them into functional specifications and solution designs.
- Prepare detailed documentation including Functional Requirement Documents (FRDs) and Fit-Gap analyses.
- Configure and customize D365 Customer Service including:

- Entities, forms, views, and dashboards
- Workflows, business rules, and process flows
- Queues, SLAs, and case management

- Collaborate with technical teams for custom development and integrations.
- Support testing (SIT/UAT), training, and deployment activities.
- Provide functional input for Sales and Marketing modules if the engagement extends.
- Ensure alignment with best practices and maintain high-quality delivery standards.

Required Skills & Experience

- 7+ years of hands-on experience with the Microsoft Dynamics 365 platform.
- Proven expertise in D365 Customer Service module; exposure to Sales and Customer Insights is a plus.
- Strong understanding of CRM processes including case management, service scheduling, SLAs, and knowledge base.
- Proficient in system configuration and customization (no-code/low-code).
- Experience working in Agile/Scrum environments.
- Excellent communication and stakeholder management skills.
- Ability to work independently and collaboratively in a global delivery model.

Preferred Qualifications

- Microsoft certifications in Dynamics 365 (e.g., MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant).
- Experience with Power Platform (Power Automate, Power Apps).
- Exposure to D365 Marketing or Power Pages is a plus.

  • Microsoft Dynamics 365 CRM – Functional Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Visionet Systems Inc. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title:Microsoft Dynamics 365 CRM – Functional Consultant (Sales, Customer Service, Customer Insights (Marketing))Location:BengaluruLanguage Requirement:Excellent English communication skills (spoken and written)Role OverviewWe are seeking an experiencedFunctional Consultantwith deep expertise inMicrosoft Dynamics 365 Customer Serviceto join a...

  • Microsoft Dynamics Functional Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Virtual Tech Gurus Full time US$ 90,000 - US$ 1,20,000 per year

    About the RoleWe are looking for an experienced Microsoft Dynamics Functional Consultant to join our team. The ideal candidate will be responsible for analyzing business processes, gathering requirements, and implementing solutions using Microsoft Dynamics 365 (CRM/ERP) to meet client needs.Key ResponsibilitiesEngage with clients to gather, analyze, and...

  • Microsoft Dynamics 365 CRM Solutions Specialist

    3 days ago

    Bengaluru, Karnataka, India beBeeFunctional Full time US$ 70,000 - US$ 1,20,000

    As a results-driven professional with expertise in Microsoft Dynamics 365 CRM Customer Engagement, you will lead the design and implementation of customer relationship management solutions using Microsoft Dynamics 365.About the RoleWe are seeking an experienced Microsoft Dynamics 365 CRM Functional Consultant to join our team. Your primary responsibility...

  • MS Dynamics 365 Functional Consultant

    4 days ago

    Bengaluru, Karnataka, India Vthrivesolutions Full time

    Are you a passionate professional with expertise in MSD 365 CRM Customer Engagement Functional Consultant? Do you have a proven track record of leading Microsoft Dynamics 365 Sales, Customer Service, Marketing, Field Service? As a Dynamics 365 candidate will be responsible for gathering business requirements, analyzing processes, and designing CRM solutions...

  • Microsoft Dynamics 365 Senior Consultant

    4 days ago

    Bengaluru, Karnataka, India Talpro Full time

    Mandate Skills : MS Dynamics platform, AI Tool, stakeholder engagement, Candidate should have Microsoft Certification MB-600 or Summary : We are seeking a highly skilled Microsoft Dynamics 365 Senior Consultant to join our Business Systems Team. This role is instrumental in driving successful CRM solution delivery across Commercial and Marketing functions....

  • Dynamics 365 CRM Implementation Specialist

    7 days ago

    Bengaluru, Karnataka, India beBeeFunctional Full time ₹ 7,00,000 - ₹ 12,00,000

    Job OpportunityImplement and configure Microsoft Dynamics 365 CRM to meet the business needs of clients.As a Functional Consultant, you will be responsible for implementing and configuring Microsoft Dynamics 365 CRM. You will provide functional consulting services to clients, maintain strong knowledge of CRM Sales, Service, and Marketing modules, develop and...

  • Lead Crm

    2 weeks ago

    Bengaluru, Karnataka, India Kyndryl Full time

    Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleAre you...

  • Sr Crm

    2 weeks ago

    Bengaluru, Karnataka, India Kyndryl Full time

    Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleAre you...

  • Dynamics 365 CRM Expert

    5 days ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 28,00,000

    Microsoft Dynamics 365 CRM Technical ConsultantThis role involves providing expert-level technical support for Microsoft Dynamics 365 CRM. The ideal candidate will have solid experience in customization, configuration, and troubleshooting of the platform.Key Responsibilities:Developing and implementing custom solutions using C# and JavaScript.Configuring and...

  • Microsoft Dynamics 365 Senior Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Version 1 Full time US$ 90,000 - US$ 1,20,000 per year

    Role SummaryThe role of a Microsoft Dynamics 365 Senior Consultant in the Business Systems Team is pivotal in delivering high-quality engagements through expertise in development, advisory, and consultancy. This position involves leading workshops, ensuring value delivery to customers, and leveraging technical skills, creativity, and customer focus to...