Current jobs related to Senior Manager - Hyderabad - Genpact

  • Care Manager

    3 days ago

    Hyderabad, Telangana, India Sparsh Senior Care Full time

    Care Manager with 2 to 3 years of experience in the Elder Care industry with excellent communication, should have a two-wheeler. Good experience of managing elders and should be the single point of contact for the elders in India, Hyderabad.

  • Senior Manager

    4 days ago

    Hyderabad, Telangana, India KIMS Hospitals Full time

    Company DescriptionKIMS Hospitals is one of the largest corporate healthcare networks in India, with 25 hospitals and over 8,300 beds spread across multiple states including Telangana, Andhra Pradesh, Maharashtra, Karnataka, and Kerala. The group specializes in multi-disciplinary integrated healthcare, offering advanced tertiary and quaternary care at...

  • Senior Manager

    3 days ago

    Hyderabad, Telangana, India Amgen Inc Full time

    The Senior Manager Human Resources at Amgen is a leadership role that oversees several HR functionsThis includes planning and implementing HR strategies, leading talent acquisition efforts, driving performance management processes, maintaining employee relations, and ensuring adherence to labor laws and regulations

  • Senior Manager

    1 week ago

    Hyderabad, Telangana, India Amgen Full time

    Career CategoryHuman ResourcesJob DescriptionThe Senior Manager Human Resources at Amgen is a leadership role that oversees several HR functions. This includes planning and implementing HR strategies, leading talent acquisition efforts, driving performance management processes, maintaining employee relations, and ensuring adherence to labor laws and...

  • Senior Manager

    1 week ago

    hyderabad, India Metrochem API Private Limited Full time

    Lead the daily cash position preparation and ensure accurate forecasting of cash requirements to support smooth business operations. Direct daily financing decisions, including funds transfers and approvals, ensuring optimal liquidity and compliance with internal controls. Oversee the preparation of short-term and long-term cash forecasts and proactively...

  • Senior HR Manager

    4 weeks ago

    Hyderabad, India Vellstone Full time

    Job Title: Senior HR  Manager Location:   Hyderabad (Corporate Office; campus visits as needed) Experience:   6–12 years of HR experience, with at least 3+ years in a supervisory or managerial capacity Qualification:   Bachelor’s degree; Master’s in HR / MBA HR preferred We're hiring an experienced Senior HR Manager for our client- a leading...

  • Senior Manager

    3 days ago

    Hyderabad, Telangana, India Amgen Inc Full time

    Senior Manager - Incentive Compensation Design & Operations LeadeportingSenior Manager, Incentive Compensation Design & Operations Lead (Inflammation, Bone Health, & Cardiovascular)What you will doYou will be accountable for coordinating our delivery efforts across the internal and external teams located in AIN and across India. In addition, the Senior...

  • Senior Manager

    3 days ago

    Hyderabad, Telangana, India Amgen Inc Full time

    Job SummaryThe Value and Access Insights Senior Manager is responsible for analytics relating to managed care/organized customers and help shape payer & IDN strategies for Value & Analytics insights organization for Retail, Specialty, Oncology and Rare. Value and Access Insights Senior Manager will be part of a cross functional analytics team to support...

  • Senior Business Manager

    2 weeks ago

    Hyderabad, Telangana, India Wooden Street Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We're Hiring: Senior Business Manager – Hyderabad (Miyapur)Company: WoodenStreetJoining: ASAPWoodenStreet is expanding rapidly, and we're looking for a dynamic Senior Business Manager to lead our Hyderabad Miyapur experience center.If you're someone who thrives in a fast-paced environment, drives sales performance, builds strong teams, and delivers...

  • Senior Operations Manager

    2 weeks ago

    hyderabad, India beBeeLeadership Full time

    Senior Operations Manager - NOC TeamWe are seeking a skilled Senior Operations Manager to lead our Network Operations Center (NOC) team.This is a key leadership position that oversees the day-to-day operations of the entire NOC function, ensuring consistent monitoring, alert handling, and operational routine execution.The ideal candidate will have strong...

Senior Manager

4 weeks ago

Hyderabad, India Genpact Full time

Job Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of Senior Manager, Work Force Management (WFM) Contact Center The Call Center Workforce Manager will manage the operational activities of the call center which includes the forecasting, scheduling, and ensuring staffing levels are sufficient to meet service and productivity goals. The Contact Center Workforce Manager leads a centralized workforce management staff responsible for support of Contact Center operational functions that include forecasting, scheduling, and management of intra-day performance and service for a multi-site, multi-skilled 24 x 7 Contact Center operations. The workforce consists of agent groups responsible for handling front and back-office operations, including inbound and outbound communications via phone, chat, and back office. Implements best practices in workforce management to ensure consistent procedures and data-driven, timely decisions. Workforce Management activities are performed to maximize efficiency while meeting requirements for the organization's vision, mission and customer strategies. Knowledgeable of emerging industry trends Responsibilities .Leads the Contact Center planning and staffing process. Analyzes hours delivery model and plan for future staffing needs. Ensures contact center and staffing models include accurate, updated information. Captures, stores, and reports on historical statistics (service level, production hours delivery, forecast accuracy, etc.) and provides root-cause analysis and business impact analysis for all performance variances. .Reports the workload trends and staffing requirements to management and executive leadership teams on a weekly basis. .Communicates necessary adjustments to workforce requirements based on dynamic forecasts re-forecasts when necessary. .Lead the client interaction for WFM practices, analysis, RCA, planning, etc. Represent WFM team. .Accountable for timely delivery of agent schedules developed by Workforce Analysts. Oversees proactive scheduling of discretionary activities such as training, meetings, and overtime. Ensures schedules make effective use of resources while meeting service objectives and scheduling accuracy goals. .Oversees the team & maintains the Verint Workforce Management (WFM) Platform utilized for scheduling, tracking, monitoring and reporting the daily/monthly hours delivery. .Works in partnership with recruitment team to coordinate the hiring new employees - opening indents based on future needs and co-ordinate with recruitment team to ensure timely delivery of new hires .Review, maintain and publish account billing, accruals and invoicing, including coordinating with customers to ensure invoice are released within time and accurately .Will also be responsible to lead a team of Reporting Analyst and Reporting Manager. Should be proficient in call center reporting and provide mentorship and guidance to the team to ensure timely reporting of call center reports and dashboard Qualifications we seek in you Minimum qualifications .Bachelor's Degree with Contact Center Workforce Management experience. Experience as Workforce Analyst and WFM Supervisory/Management experience .Understanding of Call Center technology to include WFM solutions, IVR's, ACD's, ACD reporting, and contact routing strategies. Erlang modeling. .Self-motivated and must excel in a minimally managed, high profile position. Ability to work independently with efficient time management skills, adapt to changing priorities, meet deadlines and work well under pressure. .Advanced mathematical skills, knowledge of and ability to calculate statistics. Strong analytical and problem solving skills, with the ability to define problems, collect data, establish facts and draw valid conclusions. Strong attention to detail .Excellent written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel within the organization, including presenting information and responding to questions from groups of managers, senior leadership, and executive levels. .Skill in establishing and maintaining effective working relationships. .Ability to lead, coach, and develop staff. Ability to exercise initiative and judgment as well as make decisions within the scope of assigned authority .Ability to manage multiple programs/projects simultaneously. Experience handling multiple tasks simultaneously in a fast-paced environment as an individual contributor or team member .Proficient in MS Word, MS Excel, MS PowerPoint Preferred qualifications .Extensive experience in using workforce management software solutions, preferably Verint. .Extensive experience with forecasting, capacity planning and statistical analysis. Why join Genpact .Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation .Make an impact - Drive change for global enterprises and solve business challenges that matter .Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities .Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day .Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.