Learning Ops Admin

Position Title Learning Ops Admin Specialist Function Group Global Shared Services GSS HRSS LMS Learning Services Location Mumbai Powai Ventura Shift Timing 1 30 to 10 30 pm IST Role Reports to Learning Technology Support Lead Remote Hybrid in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves 100 brands In 100 countries Across six continents With iconic brands like Cheerios Pillsbury Betty Crocker Nature Valley and Haagen-Dazs we ve been serving up food the world loves for 155 years and counting Each of our brands has a unique story to tell How we make our food is as important as the food we make Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good For more details check out General Mills India Center GIC is our global capability center in Mumbai that works as an extension of our global organization delivering business value service excellence and growth while standing for good for our planet and people With our team of 1800 professionals we deliver superior value across the areas of Supply chain SC Digital Technology D T Innovation Technology Quality ITQ Consumer and Market Intelligence CMI Sales Strategy Intelligence SSI Global Shared Services GSS Finance Shared Services FSS and Human Resources Shared Services HRSS For more details check out We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow JOB OVERVIEW Function Overview Global Shared Services GSS enables General Mills to compete and win every day with a relentless focus on service excellence Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery We do that by delivering our services with a balance between cost and capability increasing productivity through optimized processes and tools and upholding company standards policies and practices GSS touches virtually every aspect of the General Mills enterprise including Employee Services Business Services Global Workforce Solutions and Global Data Governance Services For more details about General Mills please visit this Purpose of the role The Learning Ops Admin provides recurring and transactional support that ensures smooth execution of learning programs Based in Shared Services this role partners primarily with Learning Delivery Specialists to take on high-volume process-driven tasks such as video management recurring emails SharePoint updates roster management and purchase order invoice tracking By handling these operational activities the role allows Delivery Specialists to focus on complex end-to-end logistics and learner experience KEY ACCOUNTABILITIES Manage recurring tasks such as video uploads translation tracking roster processing and distribution list updates Prepare and send recurring email communications e g onboarding reminders program notifications Support learning program readiness through scheduling activities such as room reservations and calendar invites Conduct basic SharePoint page edits and metadata updates to keep content accurate and accessible Create purchase orders track invoices and support financial transactions for learning programs Run and distribute recurring reports to stakeholders escalating issues as needed Provide support to Learning Delivery Specialists and other Shared Services roles by completing assigned executional tasks accurately and on time MINIMUM QUALIFICATIONS Education - Full time graduation from an accredited university Mandatory- Note This is the minimum education criteria which cannot be altered 1-3 years of experience in administrative operations or support roles Strong attention to detail and ability to manage recurring tasks with accuracy Proficiency in Microsoft Office Word Excel PowerPoint and comfort learning new systems quickly Strong written and verbal communication skills in English Ability to prioritize and manage multiple requests simultaneously Collaborative mindset and willingness to provide support across global teams PREFERRED QUALIFICATIONS Experience with Learning Management Systems LMS and or SharePoint content updates Familiarity with purchase order creation invoice tracking or other basic finance processes Prior experience in HR Learning or Shared Services environments COMPANY OVERVIEW We exist to make food the world loves But we do more than that Our company is a place that prioritizes being a force for good a place to expand learning explore new perspectives and reimagine new possibilities every day We look for people who want to bring their best bold thinkers with big hearts who challenge one other and grow together Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what s next