Workday Services Senior HCM Consultant

Job Description

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

Why we're hiring:

WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions.

We are extending our team to support our expanding global Workday deployment that utilizes HCM, PSA and FINS. We are adding more Agencies to our current headcount in North America East to West Coast and United Kingdom and Ireland. deployment in North America covering East to West Coast. We are looking for an HCM Consultant with Core HCM and absence/time tracking experience to join the Workday Services Team providing post go-live support.

Reporting to the Workday Services Product Manager, the purpose of the role is to deliver high-quality advice and support across Workday HCM. This will include diagnosis and resolution of issues raised by colleagues, create and maintain organizations & structures, configuration across Core HR, Absence, Compensation and Organizations.

This is an exciting and varied role in a dynamic organization where you will work with the wider Workday Services Team to provide a world class level of Workday support and development on a day-to-day basis. You will also work with the WPP Implementation Team and People Teams to understand, improve and deliver an efficient and effective solution.

What you'll be doing:

- Develop requirements documentation to meet business needs
- Diagnose and resolve HCM issues raised by the business
- Support data requests and maintenance including rescind, correct and EIBs
- Provide guidance to our team of Analysts when troubleshooting complex issues
- Provide functional expertise and guidance to our People Teams
- Accountable for maintaining up-to-date process documentation
- Safeguard global standards and principles against competing requests and priorities
- Participate in testing activities as required
- Provide creative solutioning for enhancements to our Workday deployment
- Maintain expertise on data standards/functionality/features/capabilities in Workday and technology trends
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What you'll need:

- Four years Workday experience across Workday HCM including absence, time tracking, recruitment and talent, preferably in a global organization
- Ability to identify opportunities to extend Workday usage to meet business requirements
- Strong communication skills
- Takes ownership of queries and successfully resolve
- Experience of using ServiceNow or similar service management software
- Effective team player and experience of working with others to achieve a common goal
- Excellent organizational skills, attention to detail and confident communicator across all mediums
- Ability to deliver to deadlines and priorities effectively
- Experience of improving ways of working and processes
- Knowledge and experience of cross functional working on both HR and finance processes an advantage

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