Transportation Representative, Row Apex

Over the past 20 years Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world NOC Network Operation Center is the central command and control center for Transportation Execution across the Amazon s transportation network It ensures hassle free timely pick-up and delivery of freight from vendors to Amazon fulfillment centers FC and from Amazon FCs to carrier hubs In case of any exceptions NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations This second aspect involves network monitoring and significant analysis of network data Overall NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time Within NOC s umbrella resides a specific arm which manages Amazon Fresh SSD Amazon Now Quick commerce businesses GSF - Central Operations GSF-CO part of the Network Operations Center NOC acts as the Command-and-Control center for the GSF operations in IN SG and MENA Team supports multiple lines of businesses such as a Amazon Fresh - i Ultra-Fast Fresh UFF ii Hybrid 3P b Sub-Same Day SSD across last mile first mile distribution centers Supply Chain and c Amazon Now AKA Project Tez which is the Quick Commerce arm of amazon in In Addition GSF CO manages delivery operations of More Super and Hyper Market MSM located in T10 cities remotely where the scope includes order assignment exception monitoring COD reconciliation and BTO Scans Apart from IN GSF CO also supports Fresh SSD Quick Commerce QC operations in AE SG geographies Key job responsibilities Responsibilities include but are not limited to Oversee the daily operations of all partners stores nationwide ensuring efficiency operations consistency across locations with timely order fulfillment dispatch basis customer promise Communication with external customers Carriers Vendors Suppliers and internal customers Business Planning Fulfillment Centers Delivery stations etc for adhoc cancellations delays or any other disruptions in the transportation network Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered Ability to pull data generate insights from Amazon tools to perform reporting and analysis thereby providing visibility to stakeholders Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data Work within various time constraints to meet critical business needs while measuring and identifying activities performed Providing real-time customer experience by working in fast pace operating environment manage stakeholders across different teams good communication skills with ability to work individually to interact effectively with all levels of management Results oriented with excellent communication interpersonal skills can work individually with minimal or no supervision BASIC QUALIFICATIONS 1 year of experience to understand the quick decision making required for any Order Delivery Contingency Might be required to work a flexible schedule shift work area including weekends nights and or holidays as per business He she should have basic math and inventory management skills Strong attention to detail proactively understand customer behavior spot issues trends basis data PREFERRED QUALIFICATIONS Previous experience in retail or warehouse operations Basic understanding of supply chain operations Good in basis advanced excel Excellent Communication skills Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner