▷ (3 Days Left) Hr Shared Service Customer Service Specialist

The HR Shared Service Customer Service Specialist works in the HR Employee Service Center HR SSC as part of a dedicated team of HR professionals serving over 40 000 NIQ employees across the globe The HR Shared Service Customer Service Specialists responsible for providing exceptional customer service via multiple communication channels The incumbent ensures that all inquiries are timely addressed logged in ticketing system and assists in providing timely and accurate resolution to the customer They assist in triaging troubleshooting and resolving issues or elevating and assigning case to the appropriate team or team member to ensure that customers receive assistance in a timely manner The HR Shared Service Customer Service Specialists the first point of contact for customer inquiries regarding HR-related questions while demonstrating a high-level of support and customer service Key Responsibilities xc2xb7 Handles all incoming queries into the HR SSC and utilizes internal tools to assist customers with inquiries or issues xc2xb7 Creates cases for all incoming inquiries to the HR SSC and strives to assist the customer with a first contact resolution xc2xb7 Follows case management guidelines around customer notification resolution and documentation xc2xb7 Escalates time sensitive and or high impact inquiries to a Senior Specialist supervisor or manager xc2xb7 Responds resolves and or distributes customer inquiries to the appropriate team or team member for resolution xc2xb7 Responsible for responding and resolving general HR payroll benefit and leave inquiries xc2xb7 Follows up on outstanding issues to ensure resolution keeps customers informed on the status of research and closes support case when complete if applicable xc2xb7 Provides online navigation assistance for customers and utilizes the screen sharing to effectively identify and resolve the problem xc2xb7 Responsible for securing safeguarding and keeping confidential employee information as an HR professional and all other company data privacy requirements xc2xb7 Position supports multiple time zones Must adhere to scheduled on queue time during shift and remain flexible to support unanticipated events that drive volume Flexibility is required to support peak volume events throughout the year Qualifications Bachelor s degree in HR Business Administration or related field is preferred 1-3 years of experience in HR Shared Services customer service or a similar support role within a global organization Customer Service Skills Exceptional customer service skills with the ability to effectively resolve user and customer inquiries and complaints Problem-Solving Strong problem-solving skills with a knack for identifying and resolving issues efficiently and effectively Communication Excellent verbal and written communication skills capable of conveying information clearly and concisely to stakeholders at all levels Organizational Skills High level of organizational skills with the ability to manage multiple inquiries and tasks simultaneously while maintaining attention to detail Technical Proficiency Proficiency in using Workday and other HR systems with a strong aptitude for learning new technologies Teamwork Ability to work collaboratively in a team environment contributing to a positive work atmosphere Additional InformationOur Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program EAP About NIQNIQ is the world s leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full Viewxe2x84xa2 NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the world s population For more information visit NIQ comWant to keep up with our latest updatesFollow us on Our commitment to Diversity Equity and InclusionNIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products We enthusiastically invite candidates who share that mission to join us We are proud to be an Equal Opportunity Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center