Enterprise Noc Lead Based At Mumbai

2 days ago


Mumbai Maharashtra, India Talent Leads Consultants Full time

Job Summary Enterprise NOC Lead based at Mumbai will oversee the end-to-end Enterprise operations of the Network Operations Center ensuring high network availability performance and reliability for an ISP Telecom company This leadership role involves managing NOC staff optimizing operational processes and implementing best practices to minimize downtime and rapidly resolve network issues Key Responsibilities NOC Management NOC team operations ensuring 24 7 monitoring and incident management for network infrastructure Network Performance Uptime Maintain optimal network uptime and troubleshoot complex issues promptly minimizing service interruptions Incident Response Escalation Develop and enforce incident response protocols handle escalations and communicate with key stakeholders during outages Process Optimization Implement and improve SOPs monitoring tools and automation processes to increase efficiency and response times Team Leadership Manage train and develop the NOC team ensuring they have the skills and resources needed for peak performance Reporting Analytics Generate regular reports on network performance incidents and improvement opportunities for executive review



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