Partner Operations Executive

4 weeks ago

Chennai India Zoho Full time

Job Description Job Role: Partner Operations Executive Experience: 3-5 Years Location: Chennai Department: Global Partner Operations About the Role: As a Partner Operations Executive, you will play a key role in managing and supporting our global partner network. You'll be responsible for handling partner-related operations such as licensing, commissions, upgrades/downgrades, add-ons, and customer mapping, ensuring smooth coordination between partners and internal teams. This role requires a proactive communicator with strong organizational and analytical skills, capable of multitasking and maintaining high accuracy in a fast-paced environment. Key Responsibilities: - Conduct daily outbound calls and emails to partners to follow up on operational queries, including licensing, commissions, upgrades/downgrades, add-ons, Partner Store, and customer mapping. - Review Partner Store documentation and resources, escalate issues to internal stakeholders when necessary, and ensure timely updates. - Suggest and collaborate on process improvements and documentation changes to enhance partner experience and operational efficiency. - Build and maintain strong relationships with partner contacts, ensuring high levels of satisfaction with services and support programs. - Proactively understand partner needs and deliver timely, clear, and effective communication in English (both verbal and written). - Handle data enrichment, record keeping, and updates on Zoho CRM and Desk systems. - Ensure tickets are responded to within defined SLAs (824 hours) and meet/exceed KPI targets. - Regularly update dashboards and reports on Zoho CRM to maintain data accuracy and visibility. - Perform other general activities as required to support Partner Operations. Individual Expectations - Ability to multitask, prioritize, and work effectively under deadlines. - Strong attention to detail and accuracy in data handling. - Confident and professional telephone manner with excellent soft and negotiation skills. - Ability to manage objections and maintain partner satisfaction during calls. - Good judgment to recommend actions and initiate next steps, particularly in compliance-related reviews. - Strong analytical, critical thinking, and process-driven mindset. - Effective time management and organizational skills. - Comfortable working in a dynamic, fast-paced environment. Desirable Skills (Good to Have, Not Mandatory): - Experience using Zoho applications (CRM, Desk, etc.). - Prior experience working with process SLAs. - Exposure to telesales, customer service, or partner management. - Familiarity or interest in compliance and risk management processes. Qualifications : - 3-5 years of experience in partner operations, customer service, or sales support roles. - Excellent written and verbal communication skills in English. Why Join Us - Opportunity to work with a global partner ecosystem. - Collaborative, process-driven, and growth-oriented work environment. - Exposure to dynamic operations and cross-functional learning opportunities. Note: Only the shortlisted candidates will be notified of the further interview process.

  • Partner Operations Executive

    3 weeks ago

    Jaipur, India Hudle Full time

    Job Description Experience - 2+ Years Salary - 3 - 5 Lacs Hudle up! We're looking for a Key Account Manager internally called as a Partner Growth Executive to join our team, both at work and at play! We take the work hard, play harder philosophy way too seriously out here. We're an ambitious bunch, we're hungry, and we've only just begun. Get ready to board...

  • Partner Account Executive

    3 weeks ago

    Chennai, India Zoho Full time

    Job Description Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most...

  • Marine Superintendent

    2 weeks ago

    Chennai, India Executive Ship Management Full time

    Job Description Company Description Executive Ship Management (ESM), part of the Executive Group of Companies headquartered in Singapore, is a trusted partner to leading ship owners and the maritime industry. Known for its commitment to quality, professionalism, and sustainable practices, ESM employs highly trained officers and crew, prepared at its...

  • Head of Operations #1510

    4 weeks ago

    Chennai, India Keller Executive Search Full time

    About the Role Our client represents a well-established IT Managed Services Provider based in the United States, currently experiencing rapid expansion across global markets with particular emphasis on establishing a strong presence in India. They specialize in providing essential technology infrastructure to highly regulated industries, including healthcare...

  • Partner Executive

    2 weeks ago

    India NetApp Full time

    Job Description About NetApp NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people. If this sounds like something you want to be part of,...

  • Head Of Operations

    4 weeks ago

    Chennai, Tamil Nadu, India Keller Executive Search Full time

    About the Role Our client represents a well-established IT Managed Services Provider based in the United States currently experiencing rapid expansion across global markets with particular emphasis on establishing a strong presence in India They specialize in providing essential technology infrastructure to highly regulated industries including healthcare...

  • People Operations Partner

    2 weeks ago

    India Vultr Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Who We AreVultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world.  With 32 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute,...

  • Partner Relationship Manager

    2 weeks ago

    Chennai, India Doorush Full time

    Job Description Job Title: Partner Relationship Manager Location:Chennai Company:Doorush Salary Range:15,000 30,000 per month Job Type:Full-time About Doorush Doorush is a fast-growing home services platform that providesmaids, cooks, and quick-help services within 10 minutes. We are rapidly expanding across Chennai and other regions, onboarding high-quality...

  • Partner Development Manager, SI Partners

    5 days ago

    India Amazon Music Full time

    Job Description Description The Strategic Consulting Partner Development Manager will lead strategic relationships with Strategic System Integrator partners across the India region, especially Mumbai, driving AWS value proposition that deliver transformational business outcomes for customers. This role requires deep expertise in managing complex partner...

  • Operating Partner

    2 weeks ago

    Full-time position based out of Delhi, India with up to % domestic travel. The Convergence Foundation Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Operating Partner Innovation and R&DReports to - Founder and CEOAbout The Convergence FoundationThe Convergence Foundation (TCF) is an Indian philanthropic foundation established by Ashish and Manisha Dhawan in April 2021. TCF builds on their legacy of impactful philanthropy, including the founding of transformative institutions like Ashoka...