Partner Operations Executive

2 days ago

Chennai India Zoho Full time

Job Description Job Role: Partner Operations Executive Experience: 3-5 Years Location: Chennai Department: Global Partner Operations About the Role: As a Partner Operations Executive, you will play a key role in managing and supporting our global partner network. You'll be responsible for handling partner-related operations such as licensing, commissions, upgrades/downgrades, add-ons, and customer mapping, ensuring smooth coordination between partners and internal teams. This role requires a proactive communicator with strong organizational and analytical skills, capable of multitasking and maintaining high accuracy in a fast-paced environment. Key Responsibilities: - Conduct daily outbound calls and emails to partners to follow up on operational queries, including licensing, commissions, upgrades/downgrades, add-ons, Partner Store, and customer mapping. - Review Partner Store documentation and resources, escalate issues to internal stakeholders when necessary, and ensure timely updates. - Suggest and collaborate on process improvements and documentation changes to enhance partner experience and operational efficiency. - Build and maintain strong relationships with partner contacts, ensuring high levels of satisfaction with services and support programs. - Proactively understand partner needs and deliver timely, clear, and effective communication in English (both verbal and written). - Handle data enrichment, record keeping, and updates on Zoho CRM and Desk systems. - Ensure tickets are responded to within defined SLAs (824 hours) and meet/exceed KPI targets. - Regularly update dashboards and reports on Zoho CRM to maintain data accuracy and visibility. - Perform other general activities as required to support Partner Operations. Individual Expectations - Ability to multitask, prioritize, and work effectively under deadlines. - Strong attention to detail and accuracy in data handling. - Confident and professional telephone manner with excellent soft and negotiation skills. - Ability to manage objections and maintain partner satisfaction during calls. - Good judgment to recommend actions and initiate next steps, particularly in compliance-related reviews. - Strong analytical, critical thinking, and process-driven mindset. - Effective time management and organizational skills. - Comfortable working in a dynamic, fast-paced environment. Desirable Skills (Good to Have, Not Mandatory): - Experience using Zoho applications (CRM, Desk, etc.). - Prior experience working with process SLAs. - Exposure to telesales, customer service, or partner management. - Familiarity or interest in compliance and risk management processes. Qualifications : - 3-5 years of experience in partner operations, customer service, or sales support roles. - Excellent written and verbal communication skills in English. Why Join Us - Opportunity to work with a global partner ecosystem. - Collaborative, process-driven, and growth-oriented work environment. - Exposure to dynamic operations and cross-functional learning opportunities. Note: Only the shortlisted candidates will be notified of the further interview process.

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