[3 Days Left] Technical Process Associate

9 hours ago

Hyderabad, India Ghrs Training Full time

Job Description Responsibilities: - Process Execution & Monitoring: - Execute daily operational tasks and technical processes accurately and efficiently, adhering to defined Standard Operating Procedures (SOPs). - Monitor system dashboards, logs, and alerts to identify anomalies, errors, or deviations from expected technical process flows. - Perform data entry, validation, and reconciliation in various technical systems and databases. - Ensure all data processed is accurate, complete, and aligns with technical specifications and quality standards. - Technical Troubleshooting & Support (Level 1): - Provide initial troubleshooting for technical issues encountered during process execution (e.g., system errors, data discrepancies, basic network connectivity issues, application glitches). - Identify the root cause of minor technical problems and implement immediate solutions or workarounds as per guidelines. - Document all technical issues, resolutions, and troubleshooting steps clearly and concisely in ticketing or tracking systems. - Escalate complex or unresolved technical issues to senior technical teams or engineers with comprehensive details and relevant logs. - Documentation & Reporting: - Maintain and update process documentation, technical guides, and knowledge base articles. - Generate regular reports on process performance, error rates, and technical incident summaries. - Contribute to the creation of new SOPs or refinement of existing ones based on process changes or identified improvements. - Quality Assurance & Compliance: - Perform quality checks on processed data and executed tasks to ensure adherence to technical specifications and compliance requirements. - Identify potential risks or bottlenecks in technical processes and suggest improvements to enhance efficiency and accuracy. - Ensure all activities comply with company policies, data security protocols, and industry regulations. - Collaboration & Communication: - Collaborate effectively with cross-functional teams, including IT, Development, Quality Assurance, and other operational teams, to resolve issues and streamline workflows. - Communicate technical information clearly to both technical and non-technical stakeholders. - Participate in team meetings, knowledge-sharing sessions, and training programs to enhance technical understanding and process expertise. Qualifications: - Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field is preferred. Graduates from other disciplines with strong technical aptitude will also be considered. - Experience: - 0-2 years of experience in a technical support, data entry, operations, or process-driven role. Freshers with a keen interest in technology and strong analytical skills are encouraged to apply. - Familiarity with IT operations, basic networking concepts, or software applications is a plus. - Technical Aptitude: - Basic understanding of computer systems, operating systems (Windows/Linux), and common software applications. - Ability to quickly learn and adapt to new technologies, software, and proprietary systems. - Basic understanding of databases or data structures (e.g., knowing what an Excel sheet or a simple database table is).

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