15h Left: Case Mgr

At Amazon we believe that every day is still day one We are working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people If you d like to help the Disability Leave Services DLS team build a best-in-class professional services program to deliver leave of absence disability and accommodation services to Amazon employees applicants job seekers and candidates globally this is your chance to make history by joining the amazing Disability Leave Services Team The DLS Case Manager provides case management for all types of leave of absence and disability life events The DLS Case Manager is highly skilled in answering questions understanding the employee s situation applying the appropriate benefits responding to changing circumstances and needs and paves the way for a connected and trusted case management experience Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event This is an individual contribution IC role with no direct reports Essential Responsibilities Initiate and respond to inquiries about leave and disability events benefits and options available to employees Serve as a point of contact for assigned employees to provide holistic case management services including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans federal and state laws and benefit plans as defined by Amazon Leverage duration guidelines best practice tools and Amazon resources to support oversight of a leave event as appropriate Critically assess and adjust the case management plan to an employee s changing needs Address and respond to sensitive situations Troubleshoot issues and seek to remove barriers before during or after a leave event Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs Identify and solve problems that may arise sometimes with limited information Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace Educate managers and business partners on employee concerns and needs prior to being off or returning back to work Communicate regular updates to employees and stakeholders both verbally and in writing Ensure compliance with standard work federal state regulations and company policy Maintain system records to ensure accurate and timely information documentation Consult coordinate and partner with our third party administrator HR Safety Legal Payroll Benefits team members and other departments systems as appropriate Other duties as assigned BASIC QUALIFICATIONS Bachelor s degree in business HR or a related field or High school or equivalent 2 Years of experience in customer service or Human Resource management or Case management or Leave Disability management role Intermediate proficiency in MS Word Excel and Outlook PREFERRED QUALIFICATIONS Basic US legislation Leave of Absence Disability and or Accommodations knowledge specifically ADA ADAAA and FMLA Ability to apply critical thinking and identify issues for problem solving Ability to build strong relationships and influence others while working in a cross functional environment Strong time management and ownership of deliverables Strong demonstrated communication skills - verbal as well as written Prior Leave and or Accommodations experience to include previous work in a leave of absence and or disability claim management role with experience using case management systems reviewing cases for eligibility determining the appropriate leave and or disability pay benefits that apply to a specific situation and establishing executing a case management plan Experience providing guidance to employees or managers on leave of absence disability plan accommodation human resources benefits or employee matters Experience working multiple projects or cases independently in environment with changing priorities Experience working with confidential information Amazon is an Equal Opportunity-Affirmative Action Employer - Minority Female Disability Veteran Gender Identity Sexual Orientation Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner