Senior Project Manager | Consulting Project Management

Microsoft Industry Solutions Delivery ISD is a global organization hosting over 6 000 strategic sellers industry and security experts elite engineers world-class data scientists and architects consultants and delivery specialists Together with our partners we help Microsoft s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs ISD is at the forefront of innovation driving value across the entirety of the customers digital and AI transformation journey through repeatable and customized cutting-edge solutions through strategic engagements with customers across the globe powered by Microsoft Cloud and AI 0 button presentation aria-disabled properties TabIndex 0 viewState displayMode AppMagic Constants DisplayMode Edit event click handleClick shortcut provider shortcutProvider enabled shortcutsEnabled data-shortcut-id 6728 Responsibilities Account Delivery Management Drives and maintains obligations to customer across the delivery lifecycle including envisioning solution development delivery planning cloud consumption and usage delivery management Leads or participates in steering committee meetings with strategic customers to discuss progress toward delivery success Contributes to consumption activities through others e g Customer Success resources for customers by identifying blockers to consumption goals and enabling customers through internal teams to get the full value of their purchases Holds accountability for project delivery forecast Collaborates with Sales to support contract setup signature compliance and execution from deal approvals to invoicing and closure Manages areas of fiscal responsibility within project portfolio staying within budget while driving engagement profitability and risk management Supports relationships with key stakeholders in the customer portfolio to ensure service delivery is on track and issues are being anticipated identified and managed Communicates current view of delivery to customer stakeholders as appropriate Intellectual Property IP Researches and proactively shares intellectual property IP and provides recommendations for improvement including submitting new IP Holds others accountable for reusing appropriate IP and collective knowledge by enforcing use of processes and artifacts with team members Relationship Development Engages with customer stakeholders to develop partnerships leveraging broad technical expertise Manages escalations or ensures resolution of escalations with customer stakeholders through tailored corrective action e g education and overcomes ambiguous situations as needed Learns to leverage project sponsors and internal network to influence stakeholders and resolve situations Drives customer satisfaction by engaging with customers stakeholders in a positive manner reviewing and analyzing customer feedback and leveraging trusted relationships with key internal resources to act as the voice of the customer Manages expectations with political sensitivity by leading Success Expectation discussions with customer and documenting executing and monitoring through customer and partner experience CPE Adheres to project compliance standards e g confidentiality privacy and requirements of the contract and accommodates customer compliance standards including managing compliance-related complexities e g high sensitivity to confidentiality Champions compliance by contributing to knowledge sharing across teams to build compliance capability of others Initiation Drives project initiation for projects of medium complexity e g multiple offerings and or supports projects of high complexity e g tailored offerings high visibility high impact market making by delivering a workstream within a larger project program by driving commitment of delivery resources assigning resources assisting in sourcing and qualifying partner resources and creating work breakdown structures WBSs with delivery team Balances needs across projects in challenging situations e g scarce technical resources with support from senior colleagues as needed and collaborates with other groups e g resource managers Global Delivery Center on integrated planning and organization of onshore offshore projects Contracting Facilitates contracting process for customer and partner resources e g contractors vendors by briefing partners coordinating partner candidate interviews and identifying and acclimating partner resources to the team Supports negotiation and structuring of fixed-fee subcontractor contracts with oversight from senior colleagues Monitors and initiates Amendments Delivery Acceptance Proof of Delivery and Invoicing processes Presales Contributes to pre-sales for medium-impact projects by articulating the business value proposition associated with the project change and considering associated complexities and risks to ensure feasibility of commercial offer Participates in review of proposed scope and assists in developing Statement of Work SOW Work Breakdown Structures WBSs estimates preliminary risk assessments etc Planning Develops detailed project management plan to drive predictable delivery for projects of medium complexity or supports senior colleagues in projects of high complexity leveraging existing materials and experience to drive scope resources and Microsoft project schedule in alignment and collaboration with customer plan Ensures use of baselining resource load balancing and application of work effort dependency management contingency planning and utilization of software e g Timeline Establishes clear expectations and accountabilities e g reconfirm scope Responsible-Accountable-Consulted-Informed matrix with all project team members e g consultants and stakeholders for teams of medium complexity by leading internal and external kick-off meetings e g sales to delivery handoff formal kick-off meetings Proactively engages broad set of internal and external stakeholders including those who are impacted by project scope outcome but not directly involved e g Enterprise Operating Unit India Global Delivery customer stakeholders and engages subject matter experts in holistic planning activities including team validation Monitoring and Controlling Orchestrates and oversees a broad range of project metrics on midsize to large projects with high visibility e g Vice President-level Proactively ensures adherence to key performance indicators KPIs and provides strategic direction to drive success throughout project lifecycle Proactively manages risks and issues within projects of standard complexity leveraging technical knowledge and previous experience to evaluate risks perform qualitative analyses e g probability impact urgency create risk management plans establish processes and work with cross-functional groups and leaders to mitigate identified risks Contributes to recovery efforts and ensures tools are updated Manages issue closure as a high priority Ensures timely completion and quality of deliverables e g documents and tracking of agreed upon metrics for projects of standard complexity by applying quality management techniques e g benchmarking interviews for collecting data Uses analyses to identify solutions to systemic issues Discusses and confirms Microsoft change control processes at kickoff with customer Anticipates changes and proactively addresses by probing to ensure change can happen smoothly early in the process Tests process before initiating formal change Manages finances for projects with mid-size to large scopes and budgets by balancing funding and resources across workstreams performing analyses and leveraging cost management experience and expertise Aims to reduce cost and improve delivery margin without impact to quality or customer experience and understands impact of decisions on the broader business e g profits and losses P L accrual-based accounting Manages stakeholder communications on project health issues and financial performance for mid-size to large deals throughout entire project lifecycle tailoring communications to the audience Tracks and maintains customer deliverables Closure Drives timely project closure by ensuring completion of project sign off tasks e g system closeout updates deletion of customer data Deliverable Acceptance Form Drives incremental process improvement by reflecting on and sharing lessons learned across teams creating and suggesting improvements to intellectual property IP providing feedback to managers on team member performance and conducting closeout interviews with team members Applies advanced knowledge across project management principle areas to execution and delivery contributes at local team-wide level to share knowledge and support others serves as a mentor to less experienced colleagues to grow identified skill gaps and participates in cross-border mentoring and peer alignment to share lessons learned on challenging projects Business Growth Demonstrates accountability for the financial health of a project or program e g revenue attainment accurate forecasting cost management and utilization skills and capacity planning Identifies opportunities to accelerate and drive consumption and delivery Owns and drives backlog risk management Drives incremental business on top of existing projects and programs through next step proposals conducts customer discussions related to next stage proposal NSP and other opportunities Engages in the pursuit cycle to ensure deals are structured appropriately Supports and contributes to rhythm of business ROB and Chief Financial Officer CFO forecasting Looks for or creates opportunities to maximize timely cloud consumption through current deliveries Identifies new opportunities with customers and facilitates follow up conversations with customers on Consumption both strategically and operational and to accelerate delivery or prevent delivery delays Other Embody our and Qualifications Required Minimum Qualifications Bachelor s Degree in related field AND 3 years experience in project management OR equivalent experience Additional or Preferred Qualifications Bachelor s Degree in related field AND 8 years experience in project management OR equivalent experience Project Management Professional PMP certification 4 years financial management experience Agile certification Scrum Master Agile Certified Practitioner PMI-ACP or Professional Scrum Master One PSM1 certification HWW Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants regardless of criminal histories consistent with legal requirements If you need assistance and or a reasonable accommodation due to a disability during the application or the recruiting process please send a request via the