▷ [Urgent Search] Networking

1 week ago

Pune, India Kvc Consultants Ltd Full time

Job Description We are seeking a skilled professional for the Networking role at KVC Consultants Ltd. In this position, you will be primarily responsible for resolving incidents and problems across various network technologies, including Routing, Switching, Wireless, SD-WAN, SD-LAN, and Data Center Networks. You will ensure resolutions within SLAs, work closely with OEM vendors, manage capacity and changes, and collaborate with inter-domain teams to maintain efficient network operations. Roles and Responsibilities: - Resolve incidents and problems on network technologies, primarily Routing, Switching, Wireless, SD-WAN, SD-LAN, and Data Center Networks. - Ensure that all resolutions are completed within the agreed-upon Service Level Agreements (SLA). - Prioritize and resolve P1 (Priority 1) incidents and MIM (Major Incident Management) issues on a fast track. - Work collaboratively with networking OEMs (Original Equipment Manufacturers) for issue resolution and to implement permanent fixes. - Work on capacity management and change management as per best practices. - Utilize basic troubleshooting skills in network environments to diagnose and resolve issues. - Work closely with inter-domain teams to resolve tickets efficiently and meet SLAs. - Manage escalations, act as a trusted advisor for the customer, and work closely with customers in resolving their queries and actions. - Run service operations in close cooperation with other IT process owners and service owners. - Prepare reports as per business requirements to provide insights into network performance and incidents. - Ensure that all tickets are closed within the SLA and continuously strive to bring efficiency to the addressing process. Skills Requirement: - Strong knowledge and experience in resolving incidents and problems related to Routing, Switching, Wireless, SD-WAN, SD-LAN, and Data Center Networks. - Ability to ensure resolution within defined SLAs, particularly for high-priority issues. - Experience working with networking OEMs for support and fixes. - Understanding and practical application of capacity management and change management best practices. - Strong basic troubleshooting skills in network environments. - Excellent collaboration skills to work with inter-domain teams. - Proven ability to manage escalations and maintain customer trust. - Capability to prepare various business reports. QUALIFICATION: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

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