Senior Engineer, Infrastructure Engineering
4 weeks ago
Job Overview
The primary role of this position is to serve as the Telephony Engineer on the Infrastructure Engineering team.
Responsibilities
Lead the design, standardization, implementation, and management of global voice/telephony infrastructure.
Liaison with operations team on voice service operations: monitoring/events, incidents, problems, and escalations.
Define full lifecycle service management (roadmap, transition, operation, continuous improvement) for all voice/telephony hardware.
Implement, coordinate and support telephony changes.
Isolate, diagnose and resolve voice/telephony problems individually and through coordination with others.
Maintain system access and security in order to safeguard company data.
Work with various telephony providers on service deliveries, billing, maintenance, support and configuration changes for legacy PBX infrastructure, POTS lines, PRI lines, etc.
Plan and perform Teams telephony migrations from legacy telephony setup
Project contributor to other IT projects where and voice communication changes may be needed
Assist with design of disaster recovery and business continuity plans
Qualifications
Demonstrated experience, including but not limited to:
PBX telephone systems
Cisco Unified Communications Manager and Voice over IP systems
Teams telephony
Teams based contact center solutions
Teams admin center
Cisco call center solutions
Cisco Finesse
Network protocols and standards, including TCP/IP, DHCP, DNS, and VLANs
Fundamentals of TCP/IP routing and WAN designs
Industry certifications such as CCNP Collaboration, or equivalent
Industry certifications such as Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate, or equivalent
Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex telephony issues
Experience coordinating and working with teams of multiple disciplines globally
Proven success of collaborating with non-IT stakeholders
Practical experience in IT infrastructure design, implementation and support
Ability to document precisely and at right level of detail
Ability to define and follow processes
Ability to translate business requirements into IT solutions and associated cost
Understanding of financial impact of decisions
Ability to clearly define problem statements and determine solutions
Must have strong planning skills
Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams
Required Years Of Experience
5 years of designing, deploying, and supporting voice/telephony systems and networks
Required Education
University or similar degree
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