Senior Professional Services Resident Consultant- America

About Zscaler Serving thousands of enterprise customers around the world including 45 of Fortune 500 companies Zscaler NASDAQ ZS was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users As the operator of the world s largest security cloud Zscaler accelerates digital transformation so enterprises can be more agile efficient resilient and secure The pioneering AI-powered Zscaler Zero Trust Exchange TM platform which is found in our SASE and SSE offerings protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users devices and applications in any location Named a Best Workplace in Technology by Fortune and others Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry If you thrive in an environment that is fast-paced and collaborative and you are passionate about building and innovating for the greater good come make your next move with Zscaler At ZScaler our Customer Success Organization is a global customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions We leverage valuable data and research to provide expert hands-on support starting from the implementation phase and beyond ensuring customers achieve their goals and leverage our technology to its fullest potential Together we create a customer-centric culture that fosters success adoption and continuous growth We re looking for an experienced Senior Professional Service Resident Consultant to join our Professional Services team Reporting to the Manager Professional Services you ll be responsible for Serving as a dedicated resource for strategic customers over extended durations 6 months 1 year or more Being a customer s Go-To resource for all matters related to their ZS deployment Collaborating with sales external partners and customer teams to provide consultancy and deployment services Assisting in the timely and successful deployment of Zero Trust solutions Managing multiple customer accounts if required by demand for Residency Services What We re Looking for Minimum Qualifications 8 years experience for this role in similar positions Professional service consultant Network Security specialist Technical Account Manager Support Escalation Engineer or a SOC Engineer Experience with Zscaler solutions - ZIA ZPA Knowledge authentication systems such as SAML LDAP Active Directory along with experience in network security and field roles What Will Make You Stand Out Preferred Qualifications Knowledge of solutions built on Microsoft Azure Amazon Web Services and other leading cloud platforms Knowledge of Hypervisors VMware Hyper-V and KVM Industry certifications such as Cisco Juniper and Palo LI-VV3 LI-Hybrid At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging Join us in our mission to make doing business seamless and secure Our Benefits program is one of the most important ways we support our employees Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks and more Learn more about Zscaler s Future of Work strategy hybrid working model and benefits By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines Zscaler is committed to providing equal employment opportunities to all individuals We strive to create a workplace where employees are treated with respect and have the chance to succeed All qualified applicants will be considered for employment without regard to race color religion sex including pregnancy or related medical conditions age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws See more information by clicking on the link Pay Transparency Zscaler complies with all applicable federal state and local pay transparency rules Zscaler is committed to providing reasonable support called accommodations or adjustments in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support