Order Management Specialist

To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category Operations Job Details About Salesforce Salesforce is the 1 AI CRM where humans with agents drive customer success together Here ambition meets action Tech meets trust And innovation isn t a buzzword it s a way of life The world of work as we know it is changing and we re looking for Trailblazers who are passionate about bettering business and the world through AI driving innovation and keeping Salesforce s core values at the heart of it all Ready to level-up your career at the company leading workforce transformation in the agentic era You re in the right place Agentforce is the future of AI and you are the future of Salesforce Overview The Order Management Specialist will be working with a team responsible for ensuring all orders credits cancellations and related countersignature requests are processed accurately and comply with company policies within Salesforce com and ERP systems This entry-level management role requires hands-on involvement in day-to-day operations queue monitoring and employee development A Specialist will foster a collaborative environment support team growth and ensure alignment with organizational priorities while maintaining high standards for accuracy and compliance Key Responsibilities Manage daily order management operations ensuring accuracy timeliness and compliance with company policies Monitor and prioritize team queues assigning tasks such as document management credit processing case resolution and quotes Act as the primary escalation point for issues that the Team cannot resolve coordinating with cross-functional teams for quick resolution Conduct regular one-on-one check-ins and team meetings to identify operational challenges and provide coaching for performance improvement Support employee development by encouraging participation in upskilling and professional growth initiatives including Ranger status achievements Ensure strict adherence to SOX compliance and other internal controls related to financial transaction processing and order accuracy Collaborate with Sales Operations Finance Legal Customer Service and other relevant teams to resolve discrepancies or complex order matters Lead continuous improvement initiatives by gathering feedback identifying gaps and implementing process enhancements to optimize team efficiency Foster a positive team environment that promotes retention by addressing concerns recognizing achievements and encouraging open communication Adapt and manage flexible work hours to support Pacific Time Zone operations maintaining calm and professionalism during time-sensitive situations Required Skills and Qualifications Degree or equivalent proven experience required Experience will be evaluated based on the core competencies for the role e g extracurricular leadership roles military experience volunteer roles work experience etc Proven leadership ability in managing small teams preferably in order management or related operational roles Experience using Salesforce com or similar CRM systems familiarity with ERP tools for financial transaction processing is a plus Strong research problem-solving and organizational skills with high attention to detail Excellent verbal and written communication skills with the ability to interact effectively across cross-functional teams Ability to perform under pressure while maintaining professionalism and accuracy in a fast-paced environment Understanding of Sarbanes-Oxley SOX compliance requirements and internal controls related to finance and order processing Flexible availability to support operations Strong coaching and employee development skills with a focus on fostering growth upskilling and team retention Unleash Your Potential When you join Salesforce you ll be limitless in all areas of your life Our benefits and resources support you to find balance and be your best and our AI agents accelerate your impact so you can do your best Together we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love Apply today to not only shape the future but to redefine what s possible for yourself for AI and the world Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment What does that mean exactly It means that at Salesforce we believe in equality for all And we believe we can lead the path to equality in part by creating a workplace that s inclusive and free from discrimination Any employee or potential employee will be assessed on the basis of merit competence and qualifications - without regard to race religion color national origin sex sexual orientation gender expression or identity transgender status age disability veteran or marital status political viewpoint or other classifications protected by law This policy applies to current and prospective employees no matter where they are in their Salesforce employment journey It also applies to recruiting hiring job assignment compensation promotion benefits training assessment of job performance discipline termination and everything in between Recruiting hiring and promotion decisions at Salesforce are fair and based on merit The same goes for compensation benefits promotions transfers reduction in workforce recall training and education