Transportation Specialist, IB Sked Only 24h Left

Job Description

DESCRIPTION

Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.

Within NOC's umbrella, resides a specific arm which manages Inbound scheduling, MFI (Missing from inbound), 3P pickups, Vendor returns and invoice scanning operations across India (IN), AMET (South Africa, UAE, KSA, EGY and Turkey), Australia (AU), Japan (JP), Singapore (SG), Brazil (BR) and Mexico (MX).

Purview of a Transportation Specialist
A Transportation Specialist inbound at NOC facilitates flow of information between different stakeholders (Vendors/Sellers/Inbound Supply chain/category managers/Fulfillment centers) and resolves any potential issues that impacts vendor/seller experience and business continuity. Transportation Specialist at NOC works on Inbound operations which deals with appointment scheduling at Fulfillment centers requested by Vendors/sellers/carriers, ensuring that the truck reaches the FC for shipment delivery from vendors/sellers as per schedule. Transportation specialist on Inbound addresses any potential issues occurring during the lifecycle of freight placement and freight unloading at FCs.
A Transportation Specialist provides timely resolution to the issue hand in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive vendor/seller Experience without compromising on time. The candidate should have a basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Transportation Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.

Key job responsibilities
Responsibilities include, but are not limited to:

Responsibilities include, but are not limited to:
Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Business, Planning, Fulfillment Centers etc) for freight scheduling/delays in arrivals/delays in unloading at FC or any other disruptions in the transportation network.
Ability to pull data from Amazon tools to perform reporting and analysis thereby providing visibility to the leaders and stakeholders
Develop and/or understand performance metrics (ex: capacity utilization at Amazon FCs) to assist with driving business results.
Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
Might be required to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays as per business.
Providing real-time vendor/seller experience by working in a fast-paced operating environment.

BASIC QUALIFICATIONS

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
- Experience with SQL

PREFERRED QUALIFICATIONS

- -Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- - Experience with Excel
- - Experience with SQL

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