Contractor

6 hours ago

India Birlasoft Full time

Job Description Area(s) of responsibility Skills: IBM iSeries/AS400 Admin Experience: 7+ years Location: Mumbai, Pune, Noida, Bangalore, Hyderabad Key Responsibilities L2 Support: - Provide technical support for AS400 systems, resolving incidents and service requests within defined SLAs. - Perform root cause analysis for recurring issues and escalate complex problems to L3 when necessary. - Monitor system performance, job queues, and batch processes to ensure smooth operations. - Execute routine maintenance tasks including backups, restores, and system health checks. - Collaborate with application teams to troubleshoot and resolve application-level issues. - Maintain documentation for known errors, resolutions, and standard operating procedures. - Support change management activities including deployment validations and rollback planning. L3 Support - Perform advanced debugging, code analysis, and performance tuning of RPG, CL, and COBOL programs. - Design and implement system enhancements, patches, and upgrades in coordination with infrastructure teams. - Conduct impact analysis and provide technical inputs for new project implementations and migrations. - Mentor L1/L2 support teams and conduct knowledge transfer sessions. - Ensure compliance with ITIL processes and contribute to continuous improvement initiatives. System Administration - Perform OS installations, upgrades, and apply Program Temporary Fixes (PTFs). - Manage Hardware Management Console (HMC) operations for system configuration and monitoring. - Administer EMC Data Domain storage systems and handle virtual tape setup and allocations. - Schedule and manage batch jobs, ensuring timely execution and resource optimization. - Create and configure subsystems based on client-specific requirements. - Develop and modify basic CL programs to support operational needs. - Conduct regular system health checks and resolve technical issues proactively. - Monitor and optimize system performance (CPU, memory, disk). - Oversee capacity planning and resource allocation for AS400 LPARs. - Execute backup and restoration procedures and participate in disaster recovery (DR) drills. - Coordinate with OEM vendors (IBM, third-party) for hardware/software support. - Manage user profiles, access controls, and system security configurations. - Provide on-call support for critical incidents and ensure high system availability. Technical Skills - IBM AS400, IBM OS400, Windows 10/11 - MIMIX, iTera (High Availability/DR) - EMC Data Domain, Virtual Tape Systems - iSeries Navigator, Segull FTP, ServiceNow - CL Programming, RPG, COBOL - HMC, LPAR Management - ITIL v3 Framework

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