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4 weeks ago

Noida India HCL Technologies Limited Full time

Job Description

Job Description (Posting).

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit

Engineer-AssetMgmt,SrvcNow

Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests. (1.) Key Responsibilities
1. Develop And Implement Automation Scripts Using Itil Frameworks And Asset Management Principles To Streamline Service Delivery And Enhance Operational Efficiency.

2. Maintain And Troubleshoot Existing Automation Tools, Resolving Issues In Servicenow And Bmc Remedy To Ensure Uninterrupted Service And Optimal Performance.

3. Collaborate With Clients To Gather Requirements And Develop New Features In Ca Service Desk Manager And Avanti, Ensuring That Solutions Meet Client Expectations And Enhance Service Capabilities.

4. Document Processes, Solutions, And User Guides To Facilitate Knowledge Transfer And Support Future Enhancements In Automation And Asset Management.

Skill Requirements
1. Basic Understanding Of Asset Management Principles And Itil Practices.

2. Familiarity With Servicenow, Bmc Remedy, And Avanti Platforms.

3. Fundamental Knowledge Of Coding And Scripting Languages Relevant To Automation Projects.

Certification
1. Itil Foundation Certification Is Recommended.

Skill (Primary)

Cloud Services-Processes-IT Process Engineering

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