Assistant Manager
2 weeks ago
Job Description:- - Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction - Insurance Sales - Establish & Manage Relationships / Engagement with the Clients. - Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities - To monitor and document the work schedule of staff and absences. - Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth - Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates - Ensure that all audit-related issues are brought to a close - Identify and drive continuous improvements and initiatives in process - Coach & mentor Team lead so that they are able to manage their teams better - To ensure that all internal customer queries are followed up on a timely basis - Collaborate with internal teams. - To be the Key contact for all problems and queries with specific business assigned. - Take on special projects as per business need - Action-Oriented, Integrity and Trust, Perseverance - Command Skills, Problem Solving, Drive for results, Standing along and Directing Others - Managing & measuring work - Ability to handle sales pressure - Excellent verbal and written communications skills - Strong external and management reporting skills ISMS Responsibilities: - Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads; - Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective; - Ensure the safeguarding of information in their possession; - Accepts responsibilities for the operation and protection of information assets; and - Perform the work as delegated by the by the Function Head Desired Skills and Experience- - Must have experience into managing a telesales team of 50-60 people - Must have on papers experience as a Assistant Manager with direct reporting of Teamleaders. - Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets - Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring - Insurance Sales - Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching - Ability to communicate and resolve issues that affect Performance Criteria - Ability to lead employees on their team to performance of the Performance Criteria - Demonstrated language fluency in English, Hindi & Bengali What do we offer? - Endless growth opportunities - GMC- Group medical coverage - Gratuity is paid as per applicable law which is over and above total offered CTC
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