15h Left: Manager

3 weeks ago

Bengaluru, India Qinecsa Solutions Full time

PRIMARY RESPONSIBILITIES • Monitors the project closely throughout the engagement with the customer and keeps close contact with customers. • Record, maintain and track the metrics for team members as well as project performance • Ensure compliance with applicable client procedures and defined KPIs for all services. • Initiate internal deviations and escalate in case of miss in KPI’s. • As a leader of people and teams, manages the team’s expectations and their growth within the organization and recruits and selects the right resources for the project and preparation for client interviews • Responsible to provide feedback and career guidance to his team members, assess their performance and conduct appraisals accordingly. • Ensure proper project execution and minimize risk on the project • Prepare for regular and ad hoc project review meetings. • Ensure that project team members are appropriately trained on all project SOPs, guidelines and documents as required. • Liaise with the Engagement Manager on project deliverables and SLA Performance • Prepare and first point of contact while executing Business Continuity Plan. SECONDARY RESPONSIBILITIES Maintain quality service and departmental standards by: • Reading, understanding, and adhering to organizational standard operating procedures (SOPs) • Assisting in establishing and enforcing departmental standards Contribute to team effort by: • Working with internal staff to resolve issues • Exploring new opportunities to add value to organization and departmental processes • Helping others to achieve results • Performing other duties as assigned Maintain technical and industry knowledge by: Attending and participating in applicable company-sponsored training. Additional Skills • Strong motivational skills and abilities, promoting a team-based approach • Strong interpersonal and communication skills, both verbal and written • Strong organizational and leadership skills • Goal-oriented. • Ability to maintain a professional and positive attitude

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