Senior Manager – P&c Insurance Broker Support Team

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook We are inviting applications for the role of Senior Manager Manager - P C Insurance Broker Support Team In this role you will be expected to work on strict deadlines in a high-pressure business environment while being a good team player Your ability to lead a large team optimize processes ensure quality and maintain client satisfaction will be critical to your success You will be encouraged to be passionate about the business goals and challenges and know how to address these using analytics and technology In this role you will be expected to work on strict deadlines in a high-pressure business environment while being a good team player and will need to lead a team size of 50 to 75 people Responsibilities Provide direction and support to a team of approximately 50 to 75 people comprised of Specialists Senior Specialists Domain Experts Assistant managers and Managers Foster a collaborative and inclusive work environment Set clear performance expectations conduct regular evaluations and provide constructive feedback to help team members grow professionally Identify areas for process improvement and implement best practices to enhance efficiency Utilize analytics and technology to optimize workflows and drive innovation within the team Ensure that all deliverables meet the highest quality standards Conduct regular quality checks and implement corrective actions as needed Actively seek client feedback and address any concerns promptly to ensure client satisfaction Establish clear goals and objectives for the team Monitor progress regularly and adjust strategies as needed to achieve targets Motivate the team to meet deadlines and deliver results in a high-pressure business environment Use data analytics to inform decision-making and identify opportunities for improvement Ensure optimal use of resources to maximize productivity Manage budgets and control costs Work closely with required departments HR recruitment and so on and stakeholders to secure necessary resources and support Keep accurate records of all activities decisions and communications Ensure documentation is updated regularly Qualifications we seek in you Minimum qualifications Graduate in any stream Relevant and meaningful years of experience of working in US P C insurance lifecycle - pre-placement placement and post-placement activities such as endorsements processing policy administration policy checking policy issuance quoting renewal prep submissions surplus lines licensing agency admin inspections and so on Preferred qualifications An Insurance Certification would be an edge Ability to think long-term strategically and operationally High customer service orientation Excellent written and verbal communication Excellent statistical knowledge Highly motivated and achievement oriented Any Project or GB certification in previous experience would be an edge Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training