(Only 24h Left) Patient Service Representative
3 weeks ago
Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in: - Selectively recruiting the top 1% of industry professionals - Delivering in-depth training to ensure peak performance - Offering superior account management for seamless operations Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring. Summary This is a full-time remote role for a Patient Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team. Responsibilities - Patient Interaction: Communicate with patients via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. - Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. - Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. - Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. - Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. - Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. - Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. - Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. - Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Qualifications - Customer Support, Customer Satisfaction, and Customer Experience skills - Excellent problem-solving and analytical skills - Ability to multitask and prioritize workload in a fast-paced environment - Experience with CRM systems and contact center technologies - Excellent verbal and written communication skills - Ability to work independently and remotely - A bachelor's degree or higher in a related field is preferred - Experience in a customer service or contact center environment is preferred Schedule (US Shifts Only) Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts Logistical Requirements Quiet and brightly illuminated work environment Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor 720P Webcam and Headset A reliable ISP with a minimum speed of 100 Mbps Smartphone
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Patient Service Representative
4 weeks ago
India Triple Full timeJob Description Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute...
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Patient Service Representative
3 weeks ago
India Triple Full timeTripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
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Customer Service Representative
2 weeks ago
India Agents Only Technologies Full timeLocation: Remote (Device pickup required from Gurugram or Hyderabad) Company: Agents Only (A Teleperformance Company) Duration: 2 months Training Dates: November 15 or November 22 About the Role: Join our Customer Service Project as a Gig Agent! Work remotely, gain valuable experience, and open doors to future gig projects with Agents Only. You’ll provide...
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Customer Service Representative
2 weeks ago
India Agents Only Technologies Full timeLocation: Remote (Device pickup required from Gurugram or Hyderabad) Company: Agents Only (A Teleperformance Company) Duration: 2 months Training Dates: November 15 or November 22 About the Role: Join our Customer Service Project as a Gig Agent! Work remotely, gain valuable experience, and open doors to future gig projects with Agents Only. You’ll provide...
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Customer Service Representative
2 weeks ago
India Agents Only Technologies Full timeLocation: Remote (Device pickup required from Gurugram or Hyderabad)Company: Agents Only (A Teleperformance Company)Duration: 2 monthsTraining Dates: November 15 or November 22About the Role:Join our Customer Service Project as a Gig Agent! Work remotely, gain valuable experience, and open doors to future gig projects with Agents Only.You’ll provide...
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Goalpara, India SEVEN SISTERS MEDICAL SERVICE LIMITED Full timeJob Description Company Description SEVEN SISTERS MEDICAL SERVICE LIMITED is a leading hospital and health care company based in Assam, India. Committed to providing exceptional medical services, the organization focuses on delivering quality patient care and operational excellence. Known for its professional integrity and dedication, the company strives to...
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[Only 24h Left] Inter
2 weeks ago
Delhi, India Letsfin Tech Pvt Ltd Full timeJob Description - We are looking for graduate and masters passout candidate only. Or 3 Month left in last year of college education. - Minimum internship duration in 6 Month. Not less than 6 month - Stipend upto Rs. 3000 - Able to work from office 2-3 days a week. - Looking for people from Delhi/NCR only. - Office - Tughlakabad Village - Interview will be...
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Mohali, India TaskUs Full timeJob Description About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...
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▷ Only 24h Left: Customer Service
3 weeks ago
India Pearson Full timeJob Category Go To Market OnVUE Technical Support Coordinator We are the world s learning company with more than 24 000 employees operating in 70 countries We combine world-class educational content and assessment powered by services and technology to enable more effective teaching and personalized learning at scale We believe that wherever learning...
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[Only 24h Left] Accountant
3 weeks ago
Hyderabad, India QHT Clinic Full timeJob Description About The Opportunity A patient-centric outpatient healthcare clinic operating in the Indian primary-care and allied-health sector. We provide clinical consultations, diagnostics and support services across multiple touchpoints and require an on-site Accountant to ensure accurate books, statutory compliance and timely financial reporting to...
