UX Research Program Manager

Job Description

Minimum qualifications:

- Bachelor's degree or equivalent practical experience.
- 4 years of program management experience within design or UX organizations.
- Experience with User Research, or Research focused tools and methodologies.
- Experience in program or operations management experience, including independent execution of programs.
- Experience in working with external suppliers, from sourcing and onboarding to supplier evaluation and management, and managing escalations, solving problems with guidance.

Preferred qualifications:

- Experience in establishing internal stakeholder and agency relationships, building networks with key stakeholders and contributing to cross-project collaboration.
- Experience analyzing data to gain insights into program performance and identify improvement opportunities.
- Knowledge of UX methodologies, craft, culture, and processes.
- Ability to identify patterns across projects, anticipate issues, and propose solutions.
- Ability to multitask, analyze opportunities, define approaches, and solve problems.

About The Job

At Google, we follow a simple but vital premise: Focus on the user and all else will follow. UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google's businesses.

As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You'll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You'll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users.

The Core team builds the technical foundation behind Google's flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google's products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.

Responsibilities

- Partner, manage, and monitor portfolio of UX Research Agencies to ensure they deliver research services to Google UX Researchers.
- Manage compliance processes to protect Google and users. Partner with internal and external teams to drive compliance strategies. Protect data privacy and minimize risks Vendor Security Assessments (VSA), Data Protection Assessments.
- Source and onboard agencies to meet the UX Research community's needs. Leverage data, negotiate rates, write statement of work and execute agreements in the various tools (e.g., Simba).
- Partner with global colleagues to identify opportunities,implement solutions, process improvement. Establish program metrics by setting, defining, and aligning with leadership on goals metrics. Be an advocate, educator, consultant, and advisor. Partner with cross-functional partners like global UX Researchers, agencies, Legal and security.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .