Sr. Executive

Job Description IMEA (India, Middle East, Africa) India LIXIL INDIA PVT LTD Employee Assignment Not remote Full Time 17 December 2025 Job Description: Senior Executive Quality Assurance Job Responsibilities - Responsible for conducting annual internal QMS audits, MRM and periodic QMS document reviews. - Support Cross-Functional Team (CFT) members in Quality Improvement initiatives (e.g., customer complaints, Integrated Management System (IMS) implementation, in-process quality abnormalities, New Product Development (NPD)), ensuring effective and efficient task completion. - Responsible for leading, supporting, and participating in Failure Cost Reduction projects across the plant, and other quality-related activities such as 4M change management and handling of internally or externally initiated Quality Alerts (IQALs). - Support Department Leader on customer complaint handling with After Sales Service, including providing on-site support when necessary. - Responsible for collaborating with cross-functional teams to investigate customer complaints, Internal Quality Alerts (IQAs), and internal/external audit findings to identify the root causes and follow up on implementation of corrective and preventive actions. - Report and track corrective and preventive actions (using 4Q / A-PDCA methodology) to After Sales Service and Customer Service. - Review new product testing reports from Plant Quality Control (QC) and submit them to Asia Fixture QA. - Support Department Leader for approving limited samples from both plant internal production and suppliers (excluding OEM/ODM & Key Components suppliers), in collaboration with the Marketing team. - Responsible for performing Risk Management of critical customer complaints, including those involving Government compliance issues. - Continuously improve working procedures related to the Integrated Management System (IMS). - Responsible for organizing and driving monthly Voice of Customer (VOC) meetings. - Drive the integrated management system to ensure compliance with ISO 9001, ISO 14001, and ISO 45001 standards. - Participate in monthly Quality Review Meetings among Asia QA, plant, and IDC teams when necessary. - Organize a cross-functional team to address updates to country or industry quality standards mandated by the government. - Provide training on quality standards to plant QA and QC teams. - Following the SDCA cycle as per the company standards (such as leader standard work) Strategic Responsibilities - Coordination with all manufacturing department heads and regional teams. - Develop & support for implementing strategies for continuous quality improvement and Failure cost reduction. Internal Stakeholders - Functional Leaders, Team Leaders, EHS, and all levels of Associates. External Stakeholders - Contact with suppliers/vendors to exchange information regarding component status, costs, design, or timing. - Contact with consultants and outside engineers/firms to exchange information regarding project status, product design, materials, or processes. - Attend engineering/manufacturing operation trade shows and seminars to investigate new materials, products, and processes. Required Skills And Capabilities - Team management. - Knowledge of 7 QC tools - Strong, structured problem-solving and analytical skills - Microsoft /Google Suite - Knowledge of functional and dimensional training related to Ceramic Products. - Knowledge of visual Standards - Good knowledge of country standards & IMS systems Academia - Bachelor's degree / Ceramic Engineering. Preferred Industrial Background - Ceramic Industries. Professional Experience - At least 5+ years experience in the QC/QA domain. Designation: Senior Executive, Quality Assurance Reporting to: Leader-Quality Assurance