Senior Engineering Supervisor

At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world A Day in the Life Review evaluate classify and perform follow up activities on all product complaints relative to the identity quality reliability safety and effectiveness of medical devices Evaluates for reporting criteria to Government Agencies to determine if the event reasonably suggests a device may have or could have caused or contributed to a death or serious injury Write Investigation Summaries based on technical product analysis information provided by the plant Write Investigation Summaries based on technical product analysis information provided by the plant Responsibilities may include the following and other duties may be assigned Provide leadership to a team that handles complaints Evaluate strategy to transform operations and look for continuous improvements Evaluates incoming complaint information and maintains the record in the electronic database Performs follow up activities to obtain additional information Use and maintain database s provide analysis and trending data all on complaints Determines Reportability of complaints to Government Agencies Identify and document appropriate complaint categories to assure trend accuracy within the complaint database Writes investigation summaries based on technical product analysis information provided Ensures record documentation is maintained in a constant state of audit readiness per internal policies Liaison with groups who perform additional investigation and who prepare written record of investigation Interact with Technical Service Manufacturing R D and Quality Assurance as needed during the course of complaint processing Provide basic technical expertise and assistance in handling complaints to comply with current FDA and International reporting regulations Reviews and interprets risk management documentation as it applies to the complaint event Interacts with multiple departments within Medtronic - MITG such as Technical Services Failure Investigation R D Manufacturing and Engineering Interacts with groups external to Medtronic - MITG such as customers vendors health care professional Required Knowledge and Experience Bachelor degree Engineering or Science degrees preferred e g SW EE ME Biomedical Engineering 15 years quality assurance or regulatory experience in medical or pharmaceutical industry Computer literate with skills in Word Excel Access PowerPoint and database trending analysis Strong typing skills and ability to write business documents with minimal supervision Strong verbal and written communication skills and ability to work in a team oriented environment Ability to be proactive and lead initiatives technically Ability to multitask Ability to understand the functionality intended use of complex medical devices Minimum travel may be required Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position Benefits CompensationMedtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values We recognize their contributions They share in the success they help to create We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions Our Mission to alleviate pain restore health and extend life unites a global team of 90 000 passionate people We are engineers at heart putting ambitious ideas to work to generate real solutions for real people From the R D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves We have the talent diverse perspectives and guts to engineer the extraordinary Learn more about our business mission and our commitment to diversity