Customer Relationship Management

3 weeks ago


Cochin, Kerala, India JobStars HR Solutions Pvt Ltd Full time
Job Description

Qualifications and Skills

- Proficiency in CRM tools such as Salesforce, HubSpot, and Zoho CRM is required to manage customer data effectively.
- A good understanding of Microsoft Dynamics 365 to facilitate seamless CRM software integration processes.
- Experience or knowledge in customer data analytics to analyze, interpret, and utilize customer data for strategic purposes.
- Expertise in CRM software integration for ensuring smooth data flow and system compatibility across platforms.
- Competency in lead management to handle and optimize lead capture and conversion rates systematically.
- Familiarity with marketing automation tools to automate repetitive tasks and manage multichannel campaigns efficiently.
- Strong communication and interpersonal skills to foster positive relationships with clients and team members.
- Ability to work collaboratively in a fast-paced environment while maintaining attention to detail and accuracy.

Roles and Responsibilities

- Manage and maintain customer relationships, ensuring high levels of satisfaction and retention.
- Utilize CRM tools to track and document customer interactions, providing insights for continuous improvement.
- Analyze customer data to develop strategies for upselling and cross-selling in alignment with sales goals.
- Collaborate with sales and marketing teams to enhance lead management and customer acquisition processes.
- Implement CRM software updates and integrations, ensuring seamless operations and data flow.
- Assist in the development and execution of marketing automation strategies to maximize engagement.
- Provide training to team members on CRM usage and best practices to enhance overall productivity.
- Monitor market trends and customer feedback to proactively address issues and identify growth opportunities.

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