▷ Urgent: Product Support Executive

3 weeks ago


Ghaziabad India Inkarp Full time

Job Description Position Title: Product Support Executive Life Sciences and Nanoscience Products Location: Delhi NCR Reporting To: Branch Manager Role Objective To drive business growth and customer satisfaction for the Life Sciences and Nanoscience product portfolio by providing technical product support, pre- and post-sales assistance, and achieving defined sales targets in the assigned region. Key Responsibilities - Identify, develop, and convert sales opportunities for the product portfolio - Achieve monthly and annual sales targets - Provide pre-sales consultations, product presentations, and application support - Conduct customer visits, demonstrations, and technical discussions - Manage customer relationships to ensure satisfaction and repeat business - Coordinate effectively with internal sales and service teams - Address customer queries and ensure timely resolution of technical issues - Maintain detailed records of customer interactions and activities Qualifications & Experience - M.Sc. in Physics, Chemistry, Biology, or Biotechnology - Minimum 3 years of experience in product support or sales of scientific instruments (excluding initial training period) - Strong communication, presentation, and relationship management skills - Basic understanding of marketing concepts; knowledge of AI/ML is a plus - Passionate about technology with strong analytical and problem-solving abilities - Excellent coordination and time management skills - Ability to work independently and travel extensively within the region Desired Attributes - High energy, self-motivated, and target-driven - Strong customer focus with patience and persistence - Ability to build and maintain strong customer networks



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