Associate Analyst

1 week ago

Gurgaon Haryana, India United Airlines Full time

Caring is one of United s most important principles And no one exemplifies that more than our Customer Contact Center team who helps our customers with everything from booking and managing reservations to questions about their travel MileagePlus accounts and so much more Are you a people person Do you get fulfillment from helping others Then join a team that cares for our customers and makes a positive impact on their travel experience every single day Job overview and responsibilities This position is responsible for generating and publishing daily weekly and monthly reports This includes operational reports from various data sources and for different lines of businesses and contact channels This position also looks at trends and brings out the relevant information from the data trends Looks for unusual trends and highlights it to the stakeholders in a timely manner Makes recommendations to streamline the reports and looks for opportunities to automate them Position also performs agent administrative tasks including profile management and updating agent schedule information in Aspect Work Force Management system Generates and publishes daily weekly and monthly reports and dashboards Maintains historical data to facilitate quick turn ad hoc trend analysis Analyzes trends and provides insights into unusual activity Performs agent administrative tasks and maintains employee profiles in various systems Builds data models and looks for opportunities to continuously improve and automate This position is offered on local terms and conditions Expatriate assignments and sponsorship for employment visas even on a time-limited visa status will not be awarded Qualifications What s needed to succeed Minimum Qualifications Bachelors degree or equivalent work experience 0 - 1 years of experience working with data and reporting Analytical skills are essential Excel - Advanced level required PowerPoint - Above average Must have strong organizational skills with proven ability to multi-task Collaboration skills are essential Team player Must be legally authorized to work in India for any employer without sponsorship Must be fluent in English and Hindi written and spoken Successful completion of interview required to meet job qualification Reliable punctual attendance is an essential function of the position What will help you propel from the pack Preferred Qualifications Prior analytical work experience Prior contact center work force management experience preferred Knowledge of Spotfire or Tableau helpful Continuous improvement Six Sigma or similar methodologies skills desirable

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