ServiceNow Technical Lead

2 days ago

Chennai, India Tata Consultancy Services Full time

Role : ServiceNow Technical Lead

Experience : 10+ years

Location : PAN India

Job Description :

Required Technical Skills:-

1. ServiceNow Expertise:
2. In-depth knowledge of ServiceNow development, architecture, and administration.
3. Proficiency in ITOM, Catalog Item configuration, UI Scripting, and Access Control Lists (ACLs).
4. Integration and Customization:
5. Experience with integrating ServiceNow with other enterprise systems.
6. Ability to design and implement custom solutions to extend the platform’s capabilities.
7. Technical Proficiency:
8. Strong understanding of IT service management (ITSM) and IT operations management (ITOM) processes.
9. Familiarity with ITIL frameworks and best practices.

Preferred Qualifications:-

Certifications:

1. ServiceNow Certified System Administrator and Certified Application Developer.
2. ITIL Foundation or higher-level certifications.

Soft Skills:

1. Excellent problem-solving and analytical abilities.
2. Strong communication and interpersonal skills, with the ability to effectively interact with clients and team members.

Key Responsibilities:-

- Solution Design and Architecture:
- Lead the design and architecture of ServiceNow solutions, including integrations, that meet client needs and industry best practices.
- Develop comprehensive architectural plans that align with business objectives and leverage the full capabilities of the ServiceNow platform.
- Implementation and Integration:
- Oversee the implementation of ServiceNow modules, ensuring seamless integration with existing systems and processes.
- Configure and customize ServiceNow applications, including ITOM, Catalog Items, UI Scripts, and ACLs, to meet specific client requirements.
- Technical Leadership:
- Provide expert guidance and technical leadership to development and implementation teams throughout project lifecycles.
- Ensure adherence to best practices in ServiceNow development, security, and performance optimization.
- Stakeholder Collaboration:
- Engage with clients and internal stakeholders to gather requirements, provide updates, and ensure alignment of solutions with business needs.
- Serve as a trusted advisor on ServiceNow capabilities and best practices.
- Continuous Improvement:
- Stay updated with the latest developments in the ServiceNow platform and related technologies.
- Identify opportunities for process improvements and implement solutions to enhance system efficiency and effectiveness.

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