▷ Immediate Start: Operating Systems Service Support

3 days ago


Bangalore, India Jobted IN C2 Full time

Overview: Purpose of Role - This Job is for T1 Line Support to AT&T Customers - Extended Days ( 5 x 8hour shifts mon – sun ) Responsibilities: Principle Duties and Responsibilities: - Executing consistent tasks via workflow tooling to triage new issues - Communications via telephone calls to/from Customers plus interactive chat sessions - Engagement of Specialist teams as directed by workflow tooling/procedures - Basic Troubleshooting Qualifications: 1. Operating Systems o Proficient in administering Windows, Linux, environments o Command-line expertise (PowerShell, Bash, etc.) 2. Network Management o Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routing, and switching o Troubleshooting network connectivity issues 3. Server Administration o Installing, configuring, and maintaining physical and virtual servers (VMware, Hyper-V) o Monitoring server health and performance 4. User and Permission Management o Managing user accounts, groups, and permissions (Active Directory, LDAP) 5. Security o Implementing and maintaining security policies o Managing firewalls, antivirus, patch management, and intrusion detection 6. Backup and Recovery o Configuring and testing backup systems o Disaster recovery planning and execution 7. Scripting and Automation o Writing scripts to automate routine tasks (PowerShell, Python, Bash, etc.) 8. Cloud Platforms (increasingly important) o Familiarity with Azure, ServiceNow, Devops skills o Managing hybrid cloud/on-premises environments 9. Software and Application Support o Installing and updating software o Troubleshooting applications and services



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