Business Operations Associate

4 weeks ago


Delhi, India Atlas Full time

Atlas is building an all-in-one customer support platform with a focus on a customer-centered experience. We're YC W22-backed and have raised $5.6M from top founders and angels. Our product consolidates customer interactions—including support tickets, product events, and session recordings—into a unified timeline, reducing time spent switching between tools. We’re remote, scrappy, and looking for someone who is just as ambitious to help us shape the future of support.

Responsibilities
Assist founders with day-to-day operational tasks and ad hoc projects.
Support daily operational needs and ensure seamless execution of implementation-related tasks.
Conduct research on prospective customers to support sales and outreach efforts.
Manage and execute customer data migrations to ensure a smooth transition to Atlas.
Help customers fully implement Atlas within their support teams, ensuring adoption success.
Set clear expectations with customers regarding completion timelines and provide regular progress updates.
Track outbound emails to prospective customers to generate leads and drive sales.

Requirements
At least 1 year of experience in a sales support, operations, or outbound-focused role.
Strong organizational skills with exceptional attention to detail.
Demonstrated ability to work independently, take ownership of tasks, and deliver results.
Comfortable with handling multiple priorities in a fast-paced, startup environment.

Nice to Have
Experience working at a customer support software startup.
Familiarity with data migration processes and tools.
Knowledge of customer support platforms like Zendesk, Intercom, Freshdesk, Help Scout, and Zoho Support.
Track record in handling outbound emails effectively.

Benefits
High-impact role where your contributions directly shape Atlas's success.
Work with a driven, highly skilled team and rapidly grow your own skills.
Remote work flexibility—work from anywhere you'd like.

At Atlas, we’re not just building a product—we’re redefining how companies connect with their customers. If you’re looking for a high-impact, versatile role with opportunities to grow, we’d love to hear from you.



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