Program Manager

At Amazon we are building an excellent last mile operation in India, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors (IC) – called delivery partners (DP) – to make deliveries to our customers. With Amazon Flex, partners are their own bosses - they can build their own schedules and choose from different types of opportunities (scheduled-ahead blocks, instant offers), all while making great earnings. Amazon Flex is powered by a mobile app, that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more. In this role, you will be a part of a program team working on delivering last mile capacities as a program manager Program Manager - Define, design, launch and manage new transportation related programs in India, within Amazon Flex & I.H.S – primarily hyperlocal, and on-demand business lines - Gather requirements and conceptualize a product and program solutions to solve business problems, sustainably. - Work with key stakeholders across various functions to define, launch and drive programs - Will work as the bridge between operations and support teams like finance, global business operations teams, product teams, field operations - Be the gate keeper of driver experience for the business lines, and balance this by co-owning cost and business goals - Will positively impact the operating cost through technology and process interventions - Will rely on influence (over authority) to align multiple WW and IN stake holders, to drive complex, medium to large projects. S/he will build the right scale mechanisms in a highly ambiguous environment, balancing between quality and pace of execution, with right framework to protect large business goals. - Interact with senior IN and WW leaders, in discussions and through well written narratives - Launch and expand the program as per Amazon’s requirements while being responsible for all customer satisfaction, performance, compliance, accounting and financial related metrics. Requirement: - Mature, structured thought process, with strong program and stakeholder management skills – role offers a broad exposure to various business, financial, and technical teams within Amazon - Strong ownership, and bias for action to understand problems, find new and innovative solutions, and partner with teams to execute and deliver sustained results - Excellent data analysis and interpretation abilities, and product understanding, to understand core issues, and create a roadmap for sustainable business growth - Excellent communication skills, ability to write convincing narratives and engage senior IN and WW stakeholders - Drive for excellence, continuously raising the bar, to make the IN programs best across Amazon. Not satisfied with status quo. - Thorough understanding about last mile delivery operation processes is a plus - Externally aware, and nimble to quickly learn, understand new processes / changes, assess impacts, and take independent calls - Strong judgement and decision-making skills to balance customer experience with financial impact - 2+ years of program or project management experience - 2+ years of working cross functionally with tech and non-tech teams experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - 2+ years of managing stakeholders in cross-functional project experience - Bachelor's degree - Experience defining program requirements and using data and metrics to determine improvements- 2+ years of driving end to end delivery, and communicating results to senior leadership experience - 2+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.