Process Improvement Specialist, Ww Returns
3 weeks ago
Process Improvement Specialists would contribute to improving the customer experience by innovating and improving the existing processes launching global programs deriving customer insights and implementing solutions to address the gaps Key job responsibilities Works across team s to drive improvements to implement solutions for customer cost savings in process workflow and performance metrics Supports global projects and opportunities across the Returns org that are business critical Supports from medium to large complex cross-functional strategic projects and opportunities Prioritizes projects and feature sets evaluates and sets stakeholders expectations for WW marketplaces Support and deliver implementation plans and works with stakeholders to pilot and test new solutions and then roll-out worldwide Deliver multiple projects in program area or large challenging projects that may involve multiple disciplines in a fast-paced environment to meet business and or organization goals Improves efficiency Identifies and tackles hard problems e g complex ambiguous undefined have significant business or security risk resolves issues and initiates corrective action as appropriate Possesses relevant understanding and experience on processes and workflow The role requires working from an Amazon facility for five days a week About the team Resolutions Customer Experience RCX is team within WW RR S that is dedicated to improve returns experience for our customers We provide returns self-service on Amazon website App for customers to choose from a wide selection of resolutions for any issues with their purchase We use communication channels like emails push notifications to keep customers informed of the progress on their return Through these tools and the returns policies we aim to delight our customers and increase their confidence in making a purchase decision We re looking for someone who has a passion for working in cross functional environment strong communication skills verbal written in addition to proven product management experience Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers journey with Amazon BASIC QUALIFICATIONS Bachelor s degree or higher 5 years of relevant experience in either business consulting supply chain transportation logistics retail or similar field High analytical and rigorous approach to problem solving skills able to produce interpret and draw conclusions from data Cross-functional project management experience Skilled at gathering functional requirements and converting those into a realistic detailed functional spec and project plan PREFERRED QUALIFICATIONS Master s degree MBA preferred Certifications in Six Sigma and Lean Prior experience as a Lean or Six Sigma mentor Bachelor s degree in Engineering Operations or related field Experience with data visualization tools like Tableau and or experience with SQL QuickSight Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner
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Process Improvement Specialist, WW Returns
3 weeks ago
Hyderabad, Telangana, India Amazon Full timeProcess Improvement Specialists would contribute to improving the customer experience by innovating and improving the existing processes, launching global programs, deriving customer insights and implementing solutions to address the gaps.Key job responsibilities• Works across team(s) to drive improvements to implement solutions for customer, cost savings...
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Data Analyst, Ww Returns
4 weeks ago
Hyderabad, Telangana, India Amazon Full timeWe are looking for an experienced Data Analyst to join the Reverse Logistics Services team to help unlock insights which take our team to the next level The ideal candidate will be excited about understanding and implementing new and repeatable processes while providing data to improve the Returns transportation business The successful candidate will have...
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Hyderabad, Telangana, India Amazon Full timeDESCRIPTIONNot many teams aspire to zero Welcome to the Worldwide Returns and ReCommerce team WWR R at Amazon com WW R R is an agile innovative organization dedicated to making zero happen to benefit our customers our company and the environment The mission of WWR R is to eliminate defects that cause returns Zero defects deliver Zero cost of...
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Hyderabad, Telangana, India Amazon Full timeIn the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to 'making zero happen' – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile, inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not...
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Hyderabad, Telangana, India Amazon Full timeNot many teams aspire to zero. Welcome to the Worldwide Returns and ReCommerce team (WWR&R) at Amazon.com.WW R&R is an agile, innovative organization dedicated to 'making zero happen' to benefit our customers, our company, and the environment. The mission of WWR&R is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for...
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Hyderabad, Telangana, India Amazon Full timeNot many teams aspire to zero. Welcome to the Worldwide Returns and ReCommerce team (WWR&R) at Amazon.com.WW R&R is an agile, innovative organization dedicated to 'making zero happen' to benefit our customers, our company, and the environment. The mission of WWR&R is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for...
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Support Engineer, Field Oper Return
3 weeks ago
Hyderabad, Telangana, India Amazon Full timeWW RR&S is an agile, innovative organization dedicated to 'making zero happen' to benefit our customers, our company, and the environment. The mission of WWRR&S is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon, send Zero product waste to landfill, and deliver on Amazon's commitment to deliver on the Climate...
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Hyderabad, Telangana, India Amazon Full timeIn the Worldwide Returns, ReCommerce & Sustainability (WW RR&S) group at Amazon, we are dedicated to 'making zero happen' – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and...
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Hyderabad, Telangana, India Amazon Full timeAt Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.We are an agile, innovative organization dedicated to "making zero happen" to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the...
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Hyderabad, Telangana, India Amazon Full timeOur Returns and ReCommerce division is an innovative organization committed to achieving sustainable excellence through our "Triple Zero" vision: zero product defects, zero waste to landfill, and zero friction in customer experience. We are dedicated to creating value for our stakeholders while promoting environmental sustainability.Our integrated team of...
