Process Associate – Insurance Claims

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Process Associate Process Developer - Insurance Claims Responsibilities Transaction processing according to standard work SOP Prioritize transactions according to detailed guidelines to meet SLA Plans and prioritizes tasks and work responsibilities to achieve objectives Comprehending and responding to customer inquiries Identify research and resolve problems Assist with perform other team tasks as the need arises Ability to accurately interpret and compile information from a variety of sources and systems Ensure that turnaround time and quality of the work meets Company service standards Ensure that quality of transactions is following pre-defined parameters laid down by SLA metrics Critically analyze the claim file the received demand package to identify any pendency Handle own work in process and support team efforts to ensure that individual team goals are met Maintain key records like working files email for reference and audit purposes Handle basic day to day requirements of excel Critically analyze the claim file the received demand package to identify any pendency Liaison with internal Claims partners to further investigate on the claim file Answer incoming telephone calls from third parties in relation to the demands sent by them Qualifications Minimum Qualifications Graduation in any stream except B Tech and Technical Graduation Law Essential skills Proven experience health disability insurance Preference Understanding of HIPAA PHI PII Good English communication regarding interpretation of claims Proactive communication High analytical skills with ability to foresee issues and suggest solutions with impactful data Displays energy and passion in approaching the job Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing outstanding customer service Ready to work on stretched working hours Shift hours would be both day and evening depending upon the business requirement Should be flexible Day Shift Timings - 12PM to 10 PM Evening Shift Timings - 6 30PM - 4 30AM Ability to independently get along with internal and external customers Customer service focus Basic Computer knowledge along with typing speed of 40 words minute Insurance knowledge Experience towards direct calling to Insured providers facility Good knowledge of using Excel sheets Insurance client experience will be an added advantage Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training